Julie Rasmussen

Work History

Self-employeed

03.2012 - 05.2023

Initiated and engaged clients in conversations as part of personalized service.
Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Investigated and resolved complaints to satisfy guests and maintain good business practices.
Offered input into research, development and implementation of new services to advance professional product lines.
Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Answered phone calls and emails to schedule client appointments.
Managed and motivated employees to be productive and engaged in work.

Preston-Hanley Funeral Home

03.1993 - 11.2013

Demonstrated high level of customer service to increase retention and satisfaction.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Styled hair, makeup and nails for customers for special events and occasions.

Self-employed

01.1992 - 04.2012

Demonstrated high level of customer service to increase retention and satisfaction.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Answered phone calls and emails to schedule client appointments.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Consulted with customers to assess needs and propose optimal solutions.
Prepared bank deposits and handled business sales, returns and transaction reports.

Kroger

10.1986 - 05.1991

Resolved customer complaints and maintained clean and tidy checkout area.
Met customer service goals and exceeded customer expectations.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Welcomed customers and helped determine their needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.