Dynamic and results-oriented professional with a proven track record in healthcare and customer service. Excelled at Evergreen Home Health Care by enhancing patient outcomes through critical thinking and comprehensive care planning. Skilled in collaboration and effective time management, consistently delivering on commitments with exceptional customer service.
Overview
21
21
years of professional experience
Work History
Delivery Driver
DoorDash
01.2023 - 01.2024
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Clinical Supervisor
Team Select Home Care
09.2020 - 02.2022
Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
Assessed patients, determined needs, and managed care.
Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
Responded to crisis situations with calm and professional approach to optimize support.
Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
Registered Nurse Case Manager
Evergreen Home Health Care
09.2017 - 09.2021
Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
Participated in on-call rotations to deliver after-hours care.
Authored initial assessments of patients and family to develop plans for individual home care needs.
Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
Server
Hyatt
06.2003 - 07.2012
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.