Julie Roberts
Mountain Top,PA
Summary
Dynamic versatile Bar Manager with 13 years experience and a passion for delivering exceptional customer service. Skilled in managing staff, maintaining inventory, and overseeing daily operations. Committed to ensuring compliance with all legal requirements and delivering high standards of cleanliness and hygiene.
Overview
22
22
years of professional experience
Work History
Bar Manager
VFW Post 7918
Mountain Top, PA
04.2015 - Current
- Built a personable and professional hospitality team and ensured staff were well-trained and consistently supported.
- Led bartender and barback recruitment, training, development, and managing of performance evaluations, employee relations, and benefits.
- Monitored customer data to make actionable decisions based on bar traffic and demographics.
- Maintained professional appearance, time management skills, strong communication (written, verbal, and listening), and positive attitude.
Accounts Payable Specialist
Vintage Tub & Bath
Mountain Top, PA
01.2012 - 09.2015
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
Bartender Shift Manager
Wheel's Bar & Grill
Mountain Top, PA
10.2007 - 12.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Customer Service Representative
Diamond Triumph Auto Glass
Kingston, PA
01.2002 - 10.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
General Studies
Luzerne County Community College
Nanticoke, PA01.2002
High School Diploma -
Elmer L Meyers High School
Wilkes Barre, PA06.2001
Skills
- Problem Solving Skills
- Critical Thinking Skills
- Flexibility
- Communication Skills
- Teamwork
- Organization Skills
Timeline
Bar Manager
VFW Post 7918
04.2015 - Current
Accounts Payable Specialist
Vintage Tub & Bath
01.2012 - 09.2015
Bartender Shift Manager
Wheel's Bar & Grill
10.2007 - 12.2012
Customer Service Representative
Diamond Triumph Auto Glass
01.2002 - 10.2007
General Studies
Luzerne County Community College
High School Diploma -
Elmer L Meyers High School