Julie Rohde
West Allis,WI
Summary
Accomplished hospitality professional with 20+ years of experience delivering exceptional customer service, coordinating group events and activities, managing reservations, and overseeing fast-paced daily operations. Experienced in balancing multiple priorities, resolving unexpected challenges, and building strong relationships with customers, vendors, and colleagues. Proficient in Microsoft Office and POS Systems with transferable experience in group coordination and event logistics. Seeking to leverage extensive customer service, organizational, and problem-solving skills in a Corporate Travel Coordinator position.
Overview
14
14
years of professional experience
Work History
Bartender | Hospitality Professional
O'Lydia's Bar & Grill
Milwaukee, Wisconsin
09.2013 - Current
- Delivered exceptional customer service in high-volume environments while maintaining professionalism, efficiency, and attention to detail.
- Established and maintained strong customer relationships through effective communication, leading to repeat business and customer loyalty.
- Coordinated group gatherings, special events, and reservations to enhance customer experiences and meet individualized requests.
- Managed multiple competing priorities to ensure timely and accurate execution of daily responsibilities, contributing to overall operational efficiency.
- Collaborated with management, coworkers, and outside vendors to coordinate operations and special events.
- Resolved unexpected scheduling changes, customer concerns, and service disruptions with flexibility and sound judgment.
- Managed financial transactions, reconciliations, and accurate recordkeeping.
- Demonstrated reliability, adaptability, and composure while working under pressure.
Bartender |Trainer
PTG Live
Milwaukee, Wisconsin
08.2012 - Current
- Assisted with event planning and group arrangements, ensuring a positive customer experience.
- Maintained strong working relationships with customers, management, and colleagues.
- Established and implemented a comprehensive training system for new hires.
- Supported daily business operations, scheduling needs, and team coordination.
Education
Bachelor of Science - Biology
University of Wisconsin
Milwaukee, WISkills
- Travel & Event Coordination
- Group Scheduling
- Reservation coordination
- Logistics & Organization
- Customer Relationship Management
- Multitasking & Prioritization
- Time Management
- Conflict Resolution
- Professional Communication
- Problem Solving
Timeline
Bartender | Hospitality Professional
O'Lydia's Bar & Grill
09.2013 - Current
Bartender |Trainer
PTG Live
08.2012 - Current
Bachelor of Science - Biology
University of Wisconsin