Julie Rose
Oakwood, TX,Texas
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Site Manager
Living Earth
08.2016 - 03.2021
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers and new managers.
Dispatcher
Living Earth
06.2016 - 08.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20-60+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Assisted customers will all information about material needs, amounts, logistics and cost
Customer Service Representative
Living Earth
04.2016 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Associate
Massage Envy Spa
07.2015 - 04.2016
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Brand Ambassador
Buda Juice
07.2014 - 12.2014
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Sales Representative
The Dallas Standard
03.2014 - 05.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Underwriting Service Associate
NTA Life
07.2012 - 12.2013
- Provided ongoing training and mentoring to junior associates, contributing to their professional growth within the organization.
- Evaluated new business opportunities by conducting market research and competitive analysis to support informed decision making among senior leadership team members.
- Assisted underwriters in analyzing risk factors for accurate policy pricing and coverage decisions.
- Maintained high levels of customer satisfaction with prompt response times and thorough explanations of policy details.
Customer Service Representative
Living Earth
02.2012 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Clerk
James Avery Jewelry
10.2011 - 12.2011
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
Front Desk Clerk
Sandcastle Condominiums
06.2010 - 04.2011
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Research Internship
Texas A&M Corpus Christi
01.2010 - 05.2010
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Custom Picture Framer
Hobby Lobby
01.2008 - 10.2009
- Delivered exceptional customer service by promptly addressing inquiries, concerns, and complaints.
- Operated precision cutting tools to create custom-sized mats, frames, and glass with accuracy and care.
- Developed strong relationships with clientele by offering personalized solutions for their art display needs.
- Contributed positively towards a collaborative work environment by supporting fellow team members during peak business periods or assisting with complex tasks.
- Enhanced customer satisfaction by providing expert advice on frame selection and design elements.
- Assembled high-quality custom frames using appropriate techniques, such as joining corners securely and mounting artwork professionally.
Education
University of North Texas
Denton, TX 01.2007 - 05.2008
Bachelor of Science - Geology
Texas A&M Corpus Christi
Corpus Christi, TX08.2011
Skills
Team Leadership
Site Inspection and Management
Problem-Solving
Quality Assurance
Staff Management
Management
Site Safety
Environmental awareness
Multitasking and Organization
Customer Relationship Management
Flexibility and Adaptability
Timeline
Site Manager
Living Earth
08.2016 - 03.2021
Dispatcher
Living Earth
06.2016 - 08.2016
Customer Service Representative
Living Earth
04.2016 - 06.2016
Front Desk Associate
Massage Envy Spa
07.2015 - 04.2016
Brand Ambassador
Buda Juice
07.2014 - 12.2014
Sales Representative
The Dallas Standard
03.2014 - 05.2014
Underwriting Service Associate
NTA Life
07.2012 - 12.2013
Customer Service Representative
Living Earth
02.2012 - 03.2013
Sales Clerk
James Avery Jewelry
10.2011 - 12.2011
Front Desk Clerk
Sandcastle Condominiums
06.2010 - 04.2011
Research Internship
Texas A&M Corpus Christi
01.2010 - 05.2010
Custom Picture Framer
Hobby Lobby
01.2008 - 10.2009
University of North Texas
01.2007 - 05.2008
Bachelor of Science - Geology
Texas A&M Corpus Christi
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