Julie Sanford
Spanish Fort,AL
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
38
38
years of professional experience
Work History
Front Desk Receptionist/Hospital Consultant/Scheduler
Coastal Neurological Institute
02.2026 - Current
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Coordinated appointment scheduling, ensuring efficient use of executive time and resources.
- Handled incoming calls, maintaining professionalism while addressing client needs and concerns.
- Maintained accurate records of visitor logs and appointment schedules for improved tracking.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Resolved customer problems and complaints.
- Answered Phone calls from hospital personnel for doctors who are on call; sent them messages and handed to doctors promptly.
- Took incoming calls from patients to distribute where calls may go.
- Problem solving with incoming calls from patients
- Call all missed phone calls and see if they have been helped
- Schedule appointments for hospital follow-ups between several doctors
- Help medical assistants and nurses schedule appointments for medication follow up appointments
- Schedule appointments for referrals that have been uploaded
Service Desk Analyst
Shook & Fletcher Industrial Services
06.2025 - 02.2026
- Provided technical support for software applications and hardware issues, ensuring timely resolution of user inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing overall system performance for end-users.
- Documented and updated knowledge base articles to streamline support processes and improve user guidance.
- Collaborated with cross-functional teams to identify recurring issues and implemented solutions to reduce service disruptions.
- Monitored help desk ticketing system, prioritizing tasks based on urgency and impact on business operations.
- Analyzed user feedback to refine support procedures, increasing efficiency in incident management workflows.
- Engaged in user support interactions via telephone, chat and email platforms.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Coordinated hardware replacements/upgrades when necessary for end-user devices.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Front Desk Receptionist
PERC Engineering
10.1994 - 02.1997
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing staff availability.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Maintained accurate records of guest inquiries and requests, enhancing service quality.
- Fostered a welcoming environment through exceptional customer service and communication skills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Provided basic technical support for front office equipment, minimizing downtime.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Policy Consultant
Collateral Mortgage/Southwide Life Insurance
08.1988 - 09.1994
- Analyzed client insurance needs to provide tailored policy recommendations.
- Conducted comprehensive market research to identify competitive insurance products.
- Streamlined claims processing procedures, improving turnaround times and accuracy.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage options.
- Improved operational efficiency within the agency by streamlining workflows, automating tasks, and leveraging technology where appropriate.
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
- Conducted comprehensive policy audits for clients, ensuring proper documentation and compliance with regulatory requirements.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
Cleaner Helper
IH Cleaning Services Contrator for Alabama Power
- Maintained cleanliness and organization of assigned areas, ensuring adherence to safety protocols.
- Assisted in deep cleaning tasks using industrial-grade equipment and eco-friendly cleaning solutions.
- Collaborated with team members to optimize workflow and enhance overall efficiency in service delivery.
- Conducted regular inspections of facilities to identify maintenance needs and report issues promptly.
- Implemented systematic cleaning schedules to ensure consistent upkeep of high-traffic areas.
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
- Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
Sales Associate
Cowboy Way Western Wear
- Developed strong customer relationships through active listening and personalized service.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Executed sales transactions efficiently, maintaining high standards of accuracy and customer satisfaction.
- Collaborated with team members to optimize store layout and enhance visual merchandising strategies.
- Trained new associates on product knowledge, sales techniques, and store policies to improve performance.
- Analyzed customer feedback to identify areas for service improvement and implement actionable solutions.
- Led initiatives to increase product sales through promotional events and in-store demonstrations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Front Desk Receptionist
Dr. Jonathan Barnette, DMD
- Managed front desk operations, greeting clients and visitors with professionalism.
- Handled multi-line phone systems, directing calls to appropriate departments efficiently.
- Maintained organized filing system for client records and correspondence, improving information retrieval speed.
- Ensured lobby area remained welcoming and presentable through regular maintenance and organization efforts.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Streamlined check-in processes, reducing wait times for guests.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Greeted visitors warmly, creating positive first impression of organization.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Design Assistant
The Design Diva
- Assisted in the development of design concepts and presentations for client projects.
- Collaborated with design team to create visually appealing marketing materials.
- Managed project timelines and coordinated design drafts for reviews.
- Utilized Adobe Creative Suite to produce high-quality graphics and layouts.
- Conducted research on industry trends to inform design strategies and updates.
- Supported senior designers by preparing files for print and digital distribution.
- Organized design assets and maintained project documentation for efficient workflow.
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Enhanced design project efficiency by streamlining communication between team members and clients.
- Provided valuable input during brainstorming sessions, contributing to the development of creative design solutions.
- Worked with vendors and showrooms to produce quotes.
- Participated in client meetings, presenting design concepts confidently and professionally while addressing feedback constructively.
- Collaborated with senior designers on large-scale projects, ensuring timely completion and client satisfaction.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Supported the design team by preparing print-ready files and coordinating with printers to ensure accurate output.
- Developed eye-catching visual content for social media channels, driving audience engagement and growth.
- Conducted thorough research on industry trends, incorporating innovative ideas into designs for a competitive edge.
Sales Associate
Walker Farmers Co-op
- Assisted customers in selecting products and provided information on features and benefits.
- Maintained organized sales floor by restocking shelves and arranging merchandise displays.
- Supported team members during peak hours to ensure customer satisfaction and efficient operations.
- Processed transactions accurately using point-of-sale systems while adhering to cash handling procedures.
- Adapted quickly to changing product inventories, ensuring timely updates to promotional signage.
- Collaborated with management to implement visual merchandising standards that enhanced customer engagement.
- Provided feedback on inventory levels, contributing to improved stock management practices.
- Trained new associates on operational procedures, enhancing team productivity and service quality.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
TW Martin High School
Goodsprings, ALNo Degree - General Studies
Walker College
Jasper, ALCertificate For Legal Secretaries -
Samford University
Birmingham, Alabama, ALSkills
- Merchandising
Timeline
Front Desk Receptionist/Hospital Consultant/Scheduler
Coastal Neurological Institute
02.2026 - Current
Service Desk Analyst
Shook & Fletcher Industrial Services
06.2025 - 02.2026
Front Desk Receptionist
PERC Engineering
10.1994 - 02.1997
Policy Consultant
Collateral Mortgage/Southwide Life Insurance
08.1988 - 09.1994
Sales Associate
Walker Farmers Co-op
Design Assistant
The Design Diva
Front Desk Receptionist
Dr. Jonathan Barnette, DMD
Sales Associate
Cowboy Way Western Wear
Cleaner Helper
IH Cleaning Services Contrator for Alabama Power
High School Diploma -
TW Martin High School
No Degree - General Studies
Walker College
Certificate For Legal Secretaries -
Samford University
Work History
01-2000