Julie Schumacher
Chicago,IL
Summary
Energetic Event Manager with 10+ years of maintaining a successful career in planning, coordinating and executing large scale events for key stake holders and guest alike. Possesses and demonstrates exceptional abilities to develop, review and initiate proactive task lists that provides a standard of timeliness, accuracy, accountability and professionalism that greatly benefits my stake holders, superior management, junior specialists and myself.
Overview
11
11
years of professional experience
Work History
Event Manager
Residence Inn Chicago Downtown Loop
03.2021 - Current
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Executive Administrative Assistant
Residence Inn Chicago Downtown Loop
09.2018 - 08.2021
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled confidential and sensitive information with discretion and tact.
Event Specialist
Residence Inn Chicago Downtown Loop
03.2020 - 03.2021
- Interviewed clients to understand event scopes of work and establish budgets and finalize contractual agreements via signatures.
- Create and analyze banquet event order to ensure that guest information is correct, determine proper set up, buffets
- Cultivated strong relationships with sponsors and partners, fostering long-term support for events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Coordinated transportation and parking arrangements for guests and vendors.
Front Desk Agent
Downers Grove Marriott
05.2013 - 09.2018
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Hostess
Renaissance Marriott Chicago
07.2016 - 04.2017
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Advised customers about special offerings and menu items to help drive sales.
Intern and Food Server
Des Moines Golf and Country Club
06.2015 - 05.2016
- Participated in various diverse and large scale events such as golf tournaments, federal holidays, weddings and more.
- Provided on-site assistance during events, addressing any last-minute issues or concerns promptly and professionally.
- Checked guests' identification before serving alcoholic beverages.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced environments.
Education
Bachelor of Arts - Hospitality
Iowa State University
Ames, Iowa05.2016
Hospitality
Lorenzo De’ Medici
Florence, Italy05.2015
Skills
- PMS and MARSHA
- FOSSE
- CI/TY
- Microsoft Office
- Team leadership and supervision
- Stakeholder Management
- Client meetings
- Event Billing
- Guest Relations
- Crisis Management
- Talent Recruitment
Coursework
- Lodging Management
- Hospitality Law
- Hospitality Marketing
Awards
- Spirit to Serve: Serve 360 - April 2019 & October 2019
- Hospitality Management Club - August 2013-May 2016
- Torch Relay - September 28, 2019
- 2019 Associate of the Quarter- Quarter 1
- Stars of the Industry Nomination
- Power Facilitation Course
- Leadership in Motion Course
- Stakeholder of the Quarter - July 2023
Timeline
Event Manager
Residence Inn Chicago Downtown Loop
03.2021 - Current
Event Specialist
Residence Inn Chicago Downtown Loop
03.2020 - 03.2021
Executive Administrative Assistant
Residence Inn Chicago Downtown Loop
09.2018 - 08.2021
Hostess
Renaissance Marriott Chicago
07.2016 - 04.2017
Intern and Food Server
Des Moines Golf and Country Club
06.2015 - 05.2016
Front Desk Agent
Downers Grove Marriott
05.2013 - 09.2018
Bachelor of Arts - Hospitality
Iowa State University
Hospitality
Lorenzo De’ Medici
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