Julie Sedick
Macomb,MI
Summary
Dynamic and results-oriented professional with extensive experience in program coordination and client care at EOS Worldwide. Excelled in project management and vendor relations, and proficient in CRM software, including Salesforce. Known for exceptional interpersonal skills and adaptability. Have significantly improved program offerings and client satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
20
20
years of professional experience
Work History
Event and Program Coordinator
EOS Worldwide
01.2020 - Current
- Improved program offerings based on changing trends, audience feedback, and stakeholder directives.
- Designed program implementation and maintenance plan.
- Legal contract and asset management with speakers and sponsors of events.
- Cross-collaboration between multiple departments.
- Event registration, budget, and reporting management.
- Sole customer service contact for all events, fielding over 2000 closed cases with 100% customer satisfaction.
- Shipping, ordering, and inventory for all event materials.
- On-site event execution.
- Scheduling and calendar management.
Warm Lead Administrative Assistant
EOS Worldwide
11.2015 - 01.2020
- Managing lead data through the sales pipeline.
- Reporting and tracking sales analytics, team measurables, and goal targets.
- Weekly and quarterly meeting scribe.
- Daily check-in with the sales team's email and calendar to ensure all communications and tasks have been completed.
Client Care Coordinator
Ideal Image
07.2015 - 09.2019
- Client scheduling, answering phones, and customer service.
- Ordering and inventory management.
- Actively recommend, promote, educate, and sell medical aesthetic services and products.
Surgical Coordinator
Lifestyle Lift
06.2004 - 06.2015
- Client scheduling, answering phones, and customer service.
- Pre-surgical consultations with patients, including financing assistance and post-care education.
- Obtaining and coordinating medical clearance with patients before surgical procedures.
- Actively recommend, promote, educate, and sell medical aesthetic services and products.
Education
Bachelors Degree - Case Management
Davenport University
Livonia MI05-2009
Skills
- Results-oriented, timeliness, attention to detail, follow through, and accuracy
- Project management skills
- Vendor management skills
- Excellent interpersonal skills, positive attitude, and coachability
- Experience working with multiple CRM software including Salesforce, Pipedrive, and Nutshell
- Technologically proficient: G-Suite and Microsoft Office
- Easily adapt to new situations and change
Timeline
Event and Program Coordinator
EOS Worldwide
01.2020 - Current
Warm Lead Administrative Assistant
EOS Worldwide
11.2015 - 01.2020
Client Care Coordinator
Ideal Image
07.2015 - 09.2019
Surgical Coordinator
Lifestyle Lift
06.2004 - 06.2015
Bachelors Degree - Case Management
Davenport University
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