Julie Silva

Lead a team of verifying Officials (VOs) within the DEERS/RAPIDSId card section: provide instruction, check work in progress, and ensure compliance with policy. Train and mentor new employees on DEERS/RAPIDS processes, eligibility requirements, a. Customer service expectations.

Review and process forms and documentation for active duty, retired members, dependent, civilians, and contractors to determine eligibility for ID card issuance.,

Main accountability of controlled items( CACs,Teslin cards, inventory, and documentation) in accordance with DMDC guidance.

Serve as a liaison with headquarters marine corps , TRICARE, Deers project officers to resolve record, discrepancies and customers issues.

Manage daily operations, including opening/closing office, safeguard, secure cabinets, and ensuring compliance with PII and privacy app handling.

Generate Deers report, and ensure sufficient inventory of cards,

All complete mandatory DMDC training and certification requirements on time

Provide excellent customer service in a high volume high stress environment consistently recognize for professional professionalism

Issued identification cards ( CaCs, Geneva Convention,Dependent ,retiree,DAV, contractors,Civilians) incompliant with DOD instruction and service regulations verified eligibility and documentation for access to military facilities and benefits, corrected and updated records, guided employees in handling problem cases, ensuring compliance with regulations and accurate customer service installed rapid hardware and coordinated trouble troubleshooting with telos. Supervised employees generated report manage supply inventory of controlled items interacted with project officer across all military branches, and TRICARE representative to resolve Deers discrepancies screened documents for vehicle registration and access base

Proceeded sensitive i information, including personnel, medical, and privacy act, data prepared, and submitted official report to higher level in our command

• Monitored site security systems to ensure compliance with safety protocols.