Summary
Work History
Education
Skills
Timeline
Generic

Julie Skiles

Peoria,IL

Summary

Dynamic professional with a proven track record in administrative support and customer service, notably at OSF Ministry Headquarters. Excelled in enhancing office productivity and customer satisfaction through critical thinking and exceptional communication skills. Skilled in healthcare administrative support and cross-functional teamwork, consistently achieving increased efficiency and positive client relationships.

Work History

Administrative Support

OSF Ministry Headquarters
07.2022 - 10.2024
  • Provided exceptional administrative support to all departments within the Ministry Headquarter Building for OSF while also working at the front desk.
  • Delivered exceptional administrative support by managing correspondence, filing, controlling traffic and maintaining order within the building.
  • Increased overall office productivity by providing administrative support to various executives.
  • Provided exceptional administrative support to executive staff, providing catered meals, setting up meeting rooms and delivering continued support during meeting for various executives including the CEO of OSF.
  • Delivered diverse departmental administrative support to personnel.

Financial Services Representative

CEFCU
09.2021 - 05.2022
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
  • Streamlined financial processes for improved efficiency and reduced errors in transactions.

Customer Service Representative

Kohls Department Store
10.2019 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Shipment Manager

Charming Charlie
10.2014 - 06.2019
  • Implemented a new warehouse management system, increasing overall organization and productivity.
  • Coordinated cross-functional efforts between departments for efficient handling of complex projects involving multiple stages of shipment processing.
  • Enhanced shipment efficiency by streamlining processes and directing employees to distribute merchandise to the sales floor.
  • Built a positive work environment that encouraged collaboration among team members while emphasizing accountability towards individual responsibilities.
  • Managed and motivated employees to be productive and engaged in work.

Education

No Degree - Liberal Arts

Marshall University
Huntington, WV
05-2003

High School Diploma -

Pittsford Mendon High School
Pittsford, NY
06-1998

Skills

  • Administrative support experience
  • Healthcare administrative support
  • Event support
  • Strong work ethic
  • Professionalism and courtesy
  • Critical thinking
  • Exceptional customer service
  • Problem resolution
  • Complaint handling
  • Verbal and written communication
  • Complex Problem-solving
  • Cross-functional teamwork

Timeline

Administrative Support

OSF Ministry Headquarters
07.2022 - 10.2024

Financial Services Representative

CEFCU
09.2021 - 05.2022

Customer Service Representative

Kohls Department Store
10.2019 - 09.2021

Shipment Manager

Charming Charlie
10.2014 - 06.2019

No Degree - Liberal Arts

Marshall University

High School Diploma -

Pittsford Mendon High School

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Julie Skiles