Julie Smith
Orlando,FL
Summary
Dynamic Customer Care Team Specialist with a proven track record at Alight Solutions, spearheaded critical projects to enhance team performance. Skilled in multitasking and prioritizing, with a knack for delivering constructive feedback, I excel in teamwork and collaboration, ensuring high-quality results and reliability in fast-paced environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Customer Care Team Specialist
Alight Solutions
12.2009 - 09.2024
- Enhanced team performance through regular coaching sessions and constructive feedback.
- Reviewed Customer Care agent calls and evaluated the performance of each team member regularly, offering personalized feedback and recommendations to improve quality.
- Organized regular team meetings for updates on goals, progress, and challenges faced by the group.
- Facilitated cross-functional collaboration between departments to achieve optimal results on joint projects.
- Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Interacted with team members across departments to research and resolve customer/client issues.
Education
High School Diploma -
Southview High School
Ohio1995
Skills
- Team motivation
- Feedback Delivery
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Handling Complaints
- Professionalism
Accomplishments
- Collaborated with a team of 17 customer care agents in the development of customer service skills.
- Achieved improved quality through effectively helping with developing customer service skills.
- Collaborated with team leadership to support quality assurance within our customer care team.
- Resolved client escalations by partnering with Operations department.
Timeline
Customer Care Team Specialist
Alight Solutions
12.2009 - 09.2024
High School Diploma -
Southview High School