Julie St. James
Abilene,Texas
Summary
Responsible professional with proven expertise in POS operation and exceptional customer service. Proven leader and efficient problem-solver. Good listening skills combined with attentive and detail-oriented nature.
Trained new employees, showcasing leadership and mentoring skills. Skillfully managed team conflicts and store standards, contributing to a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Cashier/Assistant Bookkeeper/Guest Service Clerk
Market Street
11.2022 - Current
- Meet customer needs through polite, friendly and attentive service.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitor self checkout, assisting when needed.
- Encourage customers to make additional purchases by highlighting current store promotions.
- Assist guests in using rewards program to increase overall sales revenue.
- Train new employees on POS systems.
- Assist customers with inquiries and provide exceptional service, resulting in positive feedback from shoppers.
- Resolve customer complaints professionally, leading to improved customer relations and loyalty.
- Process refunds and exchanges in accordance with company policy.
- Record deposits, audit safe, reconcile registers daily.
- Generate reports for store director and corporate office.
- Learned duties for various positions and provided backup at key times.
- Work flexible schedule and extra shifts to meet business needs.
Front End Lead
Market Street
02.2023 - 07.2023
- Resolved conflicts among team members diplomatically, fostering a positive work environment.
- Maintained a clean, organized store environment to enhance customer shopping experiences and promote safety standards.
- Ensured compliance with company policies by enforcing rules consistently across the team.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Communicated pleasantly and professionally when answering phones and making announcements over PA system.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate - Administrative Medical And Dental Assisting
Trinity College
Fairfield06.2004
Skills
POS Operation
Return and Exchange Processing
Loyalty Program Promotion
Customer Service
Problem-Solving
Patience and Empathy
Reliability, Flexibility and Punctuality
Training and Mentoring
Timeline
Front End Lead
Market Street
02.2023 - 07.2023
Cashier/Assistant Bookkeeper/Guest Service Clerk
Market Street
11.2022 - Current
Certificate - Administrative Medical And Dental Assisting
Trinity College
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