Julie Stroup
Raleigh,NC
Summary
Professional Registered Medical Assistant with focus on intravenous therapy, bringing strong clinical skills in patient assessment, IV insertion, and medication administration. Specializing in difficult intravenous access (DIVA) "extremely hard" sticks due to her background in Pediatrics and Oncology-Hematology. Experienced with intravenous therapy and patient care. Utilizes critical thinking and technical skills to ensure safe and effective treatment administration. Strong understanding of patient monitoring and emergency response procedures. Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Known for adaptability to changing needs, consistently delivering reliable and safe patient care.
Overview
8
8
years of professional experience
Work History
RMA/IV Technician and Phlebotomist
Associates in Women's Healthcare - Unified Women's Healthcare
Raleigh, NC
02.2026 - Current
- Administer intravenous therapies, ensuring patient safety and comfort during procedures.
- Monitor patient responses to IV treatments, promptly reporting adverse reactions to medical professionals.
- Maintain accurate records of IV therapy sessions, enhancing compliance with healthcare regulations.
- Enhance workflow efficiency by maintaining a clean and organized work area.
- Educate patients on procedures, alleviating anxiety and fostering trust in care process.
- Perform venipuncture and capillary collection procedures with precision and care.
- Maintain accurate patient records and managed specimen labeling processes effectively.
- Centrifuge blood samples as outlined in clinical protocols.
- Improve patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Identify veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Assist healthcare providers with patient examinations and procedures to ensure quality care.
- Advocate for patient needs during consultations, improving overall satisfaction and outcomes.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Obtain client medical history, medication information, symptoms, and allergies.
- Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Administer medications and injections according to established protocols and physician instructions.
Phlebotomist/IV Technician and Receptionist
Total HealthcareMD
Cary, NC
03.2025 - 12.2025
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed specimens for laboratory analysis, adhering to standard operating procedures and protocols.
- Maintained accurate records of patient information and test results in electronic health systems.
- Collaborated with healthcare teams to coordinate patient care and streamline phlebotomy services.
- Implemented quality control measures to enhance accuracy of sample processing and reduce errors.
- Administered injections with precision, ensuring patient comfort and safety during procedures.
- Educated patients on injection processes and post-procedure care for improved outcomes.
- Monitored patient responses to treatments, documenting all observations accurately in medical records.
- Streamlined the injection process by developing efficient routines for medication preparation and disposal.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated multi-line phone system, directing calls to appropriate staff members promptly.
- Maintained organized filing systems, improving document retrieval time for office personnel.
- Evaluated patient eligibility for prior authorization requests using electronic health record systems.
- Coordinated communication between healthcare providers and insurance companies to expedite approval processes.
- Improved patient satisfaction by providing clear communication regarding insurance approvals and denials.
RMA/IV Tech
Arbor OBGYN -Unified Women’s Healthcare
Raleigh, NC
02.2025 - 12.2025
- Assisted in patient intake procedures, collecting and documenting vital information efficiently.
- Monitored inventory levels of medical supplies, reducing waste through effective resource management.
- Performed laboratory tests and analyzed results, maintaining accuracy in diagnostic processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Transcriptionist and Coder
Matrone Primary Care
Raleigh, NC
04.2024 - 04.2025
- Enhanced transcription accuracy by implementing thorough proofreading and editing techniques.
- Increased productivity by creating customized templates for frequently used medical reports and documents.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Increased efficiency through mastery of transcription software tools, optimizing their use for maximum productivity.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Translated medical jargon into correct terminology.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Maintained 90% accuracy rate for spelling and content.
RMA, CPT and IV Tech
Personalized Hematology-Oncology
Wake Forest, NC
11.2021 - 02.2025
- Regularly assessed patients' physical and emotional status, monitored vital signs, and identified potential complications from cancer treatments.
- Excellent communication and interpersonal skills to build rapport with patients and families.
- Maintained accurate and detailed patient records regarding treatment plans, medication administration, vital signs, and any adverse reactions.
- Managed complex treatment regimens and monitored for side effects
- Provided emotional support to patients with a compassionate & empathetic demeanor.
- Administered chemo therapy, IVIG, iron infusions, MS infusions, hydration etc therapies.
- Supported the emotional well-being of patients.
- Provided information on resources for family members.
- Obtain medical records, history and plan of care.
- Placed patients IV angiocatheter and drew blood work with finesse and accuracy.
- Provided patient education on importance of hydration prior to treatments.
- Ran daily/monthly controls as well as performed CBC's on Medonic M-Series 3-Part Differential Hematology Analyzer machine.
- Used Access 2 Immunoassay System machine for B-12, iron studies, Folate and Ferritin level checks and cleaned after all tests.
- Identified and confirmed 2-3 identifiers for each patient for accurate labeling of each specimen tubes.
- Followed both HIPAA and OSHA and practiced guidelines to protect each patient with safety in mind.
Assistant Supervisor, RMA and IV Tech. (Temporary)
Wake Spine & Pain - Ultimate Staffing Agency
Fayetteville, NC
07.2021 - 09.2021
- Managed records and documentation for payroll, inventory control and workflow.
- Processed patient check-in/check-out, verifying insurance and collecting third-party claims.
- Took care of patients during procedures making sure their vitals were stable, prep patients before their procedures, and cleaned patients up after procedures.
- Setup procedure room for the day, by pulling all supplies needed for the day.
- Assisted providers by taking images with the Fluoroscopy.
- Placed IV catheters for procedures such as Kyphoplasty and Spinal cord stimulation trials.
- Drew blood for plasma rich protein injections.
- Sent referrals for physical therapy, psychiatry, chiropractor care and neurology.
- Created radiology orders and obtained prior approvals from insurances for MRI's.
- Collected and sent out urine drug screens for patients.
- Obtained vital signs, updated charts, Instrument prep, and set-up trays, and operated 12-lead EKG
- Maintained HIPAA Rules and Regulations.
- Helped employees work out their differences and making a better work environment for all employees.
- Wrote up employees with warnings after multiple attempts to try and find a resolution.
- Provided employee counseling for ways to assist them in being successful in their job.
- Assisted with marketing manager with incoming referrals and helping them find clinics, hospitals and other places to go to help create more potential patients coming into our clinic for help.
Manager/RMA/Phlebotomist/Receptionist
Phycinity PLLC- Pediatrics and Urgent Care
Cameron, NC
07.2018 - 07.2021
- Managed appointment scheduling, patient records, medical billing and financial information.
- Processed patient check-in/check-out, verifying insurance and collecting third-party claims.
- Helped register patients, scheduled appointments, prepared new charts, and data entry.
- Handled office and administrative tasks within a busy practice.
- Obtained vital signs, updated charts, assisted with wound care, throat cultures, Instrument prep, and set-up trays, and operated 12-lead EKG.
- Administered medication, injections, and administered nebulizer treatments.
- Prepared treatment rooms to be used for the examination of patients.
- Maintained HIPAA Rules and Regulations.
- Performed all CLIA Waved tests such as Pregnancy test, Mono, Rapid Strep, Urinalysis, CMP, Hemoglobin, Glucose, RSV, Flu, COVID and lead tests.
- Ensured the quality of the specimens by centrifuging specimens for the logistics courier to pickup.
- Organized and cleaned blood-drawing trays, ensuring that all instruments are sterile.
- Collected fluid and tissue samples as needed using appropriate collection procedures.
- Obtained blood specimens by performing venipuncture, finger, and heel sticks.
- Worked with outside clinics and hospitals to help our patients get appropriate treatments, authorizations and referrals.
- Confirmed testing authorizations, scheduled patients for testing and helped review test results with medical providers and patients.
- De-escalated situations pertaining to patients and co-workers.
- Involve pediatric patients in their care and helped them to understand what was going to happen next and let them be as involved as much as they wanted to be.
- Worked at pediatric patients speed to never rush through to scare them or traumatize them. Making it more pleasant for them.
Phlebotomy Instructor
Cumberland Nursing Academy
Fayetterville, NC
09.2018 - 01.2020
- Maintained a safe and organized learning environment, adhering to proper laboratory protocols and procedures.
- Maintained up-to-date NC Phlebotomy Technician certification to sustain program relevance.
- Gathered and reported attendance records according to school and program protocols.
- Enhanced student comprehension by incorporating hands-on activities and real-world examples in phlebotomy lessons.
- Conducted practical demonstrations of venipuncture and capillary puncture techniques, enabling students to observe correct methods firsthand.
- Implemented continuous improvement processes within the curriculum by soliciting feedback from students, peers, and industry partners.
- Supported students with one-on-one coaching in career pursuits and post-program next steps.
- Designed innovative teaching resources such as simulation models, video tutorials, and quizzes to enhance the overall learning experience for students.
- Coached students on individual level with patience and positive reinforcement.
- Maintained detailed records of student progress, attendance, and performance to ensure accurate documentation and adherence to program requirements.
- Collaborated with healthcare professionals to provide students with accurate information on current trends in the field of phlebotomy.
- Developed engaging lesson plans that incorporated visual aids, interactive exercises, and group discussions to reinforce learning objectives.
- Prepared students for work force as well as the state/national exam,
Education
Certificate of Technical Studies - Phlebotomy
Care One Health Institute
Fayetteville, NC03-2018
Certificate of Technical Studies - Registered Medical Assistant Program
Fayetteville Technical Community College
Fayetteville, NC05-2019
Skills
- Venipuncture expertise
- Emergency preparedness
- Pediatric & Geriatric IV/ Port-a-cath care
- Problem-solving
- Adaptable to change
- Specimen collection proficiency
- Patient support
- Vital sign monitoring & measurement
- Clinical documentation
- Compassionate caregiver
Timeline
RMA/IV Technician and Phlebotomist
Associates in Women's Healthcare - Unified Women's Healthcare
02.2026 - Current
Phlebotomist/IV Technician and Receptionist
Total HealthcareMD
03.2025 - 12.2025
RMA/IV Tech
Arbor OBGYN -Unified Women’s Healthcare
02.2025 - 12.2025
Medical Transcriptionist and Coder
Matrone Primary Care
04.2024 - 04.2025
RMA, CPT and IV Tech
Personalized Hematology-Oncology
11.2021 - 02.2025
Assistant Supervisor, RMA and IV Tech. (Temporary)
Wake Spine & Pain - Ultimate Staffing Agency
07.2021 - 09.2021
Phlebotomy Instructor
Cumberland Nursing Academy
09.2018 - 01.2020
Manager/RMA/Phlebotomist/Receptionist
Phycinity PLLC- Pediatrics and Urgent Care
07.2018 - 07.2021
Certificate of Technical Studies - Phlebotomy
Care One Health Institute
Certificate of Technical Studies - Registered Medical Assistant Program
Fayetteville Technical Community College