Julie Suhr
Cincinnati
Summary
Dynamic Senior Case Manager with a proven track record at Cincinnati Life Insurance Co., excelling in resource advocacy and needs assessment. Expert in developing comprehensive case management plans, enhancing service delivery, and fostering collaboration. Adept at coaching teams and driving efficiency, ensuring client goals are met with exceptional care and attention.
Tireless case manager with 21 years of experience. Handles individual agents and supports colleagues in proper implementation of organizational policies and compliance with applicable laws and regulations. Aiding agents and colleagues in navigating troubled waters to arrive at sound solutions.
Overview
29
29
years of professional experience
Work History
Senior Case Manager
Cincinnati Life Insurance Co.
11.2004 - Current
- Oversaw implementation of data entry program, collaborating with management to achieve smooth operations.
- Arranged delivery of policy service by working directly with agents.
- Assessed level of care provided to agents and made recommendations for improvements.
- Collaborated with teammates to evaluate service delivery.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Front End Team Lead
Target
05.1997 - 11.2004
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
High School Diploma -
School For The Creative And Performing Arts
Cincinnati, OHSkills
- Insurance collaboration
- Resource advocacy
- Individual development plans
- Needs assessment
- Case assessment
Timeline
Senior Case Manager
Cincinnati Life Insurance Co.
11.2004 - Current
Front End Team Lead
Target
05.1997 - 11.2004
High School Diploma -
School For The Creative And Performing Arts