Julie Tan
Summary
Advanced level customer service skills and a strong motivation source. Excellent at handling sensitive and extremely responsible administrative support and possessing strong organizational abilities. Outstanding tenure with more than 25 years of service care, as well as remarkable work attendance.
Overview
36
36
years of professional experience
Work History
Administration Support, Physical Therapy
UCLA Entertainment Industry Medical Group
01.2016 - Current
- Patient check-in and other reception duties: Scheduling patients, monitor wait-list, process and prepare documentation, answer phone calls, assist with aide duties.
Unit Manager, Ophthalmology Department
Kaiser Permanente
01.2012 - 01.2016
- Manage multiple calendars for 15 doctors and 25 staff work schedule to accommodate for patient load and requested time off for vacation, staff and doctor's sick calls including coverage.
- Organizes work distribution and assignments in clinic schedule to ensure proper staff coverage and efficient use of time.
- Coordinates and prepares staff and doctor's meetings, agendas, minutes and room coordination's which include meal preparations.
- Oversight clinic needs such as telephone coverage, ordering supplies, staff training in using new equipment, ensures proper maintenance for medical equipment, training of reception/cashiering staff in a multi-cultural, multi labor.
Senior Clerk, Ophthalmology Department
Kaiser Permanente
01.1999 - 01.2012
- Prepares' the department's staff and doctor's schedule.
- Facilitates payroll for Doctor's and Staff.
- Updates and maintains schedule for technicians and coordinates schedule availability for additional testing appointments.
- Works with the receptionist in monitoring of available appointments and access.
Cashier Receptionist, Radiology Department
Kaiser Permanente
01.1988 - 01.1999
- Patient check in and other reception duties: including insurance benefit verification, patient chart preparation, message taking, lunch scheduling.
- Provides clerical support for technologists.
Education
LVN -
Casa Loma College
12.1992
General Education -
Los Angeles Valley College
12.1991
Bachelor of Science Business Management -
Far Eastern University - Manila, Philippines
12.1985
Skills
- Proficient in Microsoft Office Programs (Word, Excel and Power Point), One Link, Lotus Notes, and Health Connect
- Excellent communication and writing skills
- Certified Bi-lingual – Tagalog
- Possesses good moral character
- Approachable and considerate
- Team player and always willing to learn
Committees
- Unit Based Team
- Ophthalmology Leadership
Timeline
Administration Support, Physical Therapy
UCLA Entertainment Industry Medical Group
01.2016 - Current
Unit Manager, Ophthalmology Department
Kaiser Permanente
01.2012 - 01.2016
Senior Clerk, Ophthalmology Department
Kaiser Permanente
01.1999 - 01.2012
Cashier Receptionist, Radiology Department
Kaiser Permanente
01.1988 - 01.1999
LVN -
Casa Loma College
General Education -
Los Angeles Valley College
Bachelor of Science Business Management -
Far Eastern University - Manila, Philippines
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