Julie Taulbee
Garden City,MI
Summary
Detail-oriented Administrative Professional with 8+ years supporting healthcare practices. Expertise in calendar management, staff coordination, patient support, and handling confidential information. Skilled in prioritizing competing demands and ensuring smooth operations. Committed to leveraging administrative and organizational skills to enhance efficiency as an Administrative Assistant.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Modern Obgyn
West Bloomfield, Michigan
08.2021 - Current
- Served as a key administrative resource in a busy OB-GYN practice, supporting physicians, clinical staff, and daily office operations.
- Managed Google Calendars and multiple schedules, balancing competing priorities and accommodating last-minute changes to ensure seamless office operations.
- Managed physician call schedules to ensure coverage and availability., staff schedules, patient appointments, and changing day-to-day scheduling needs.
- Oversaw patient scheduling to optimize appointment availability and provider time. and assist with maintaining an efficient daily workflow across providers and staff.
- Triage high-volume telephone calls, assess the nature and urgency of requests, and route issues to the appropriate physician, nurse, or staff member.
- Coordinated medication refill requests, effectively communicating with physicians, pharmacies, and patients to ensure timely completion and enhance patient care.
- Managed prior authorization processes, including gathering information, submitting documentation, and tracking requests.
- Handle sensitive and confidential patient information with a high degree of discretion and attention to privacy requirements.
- Resolved scheduling, administrative, and patient-service issues, fostering a professional and welcoming office environment that supports patient satisfaction.
Front Desk Receptionist
Advanced Physical Therapy
West Bloomfield, MI
01.2018 - Current
- Managed front-desk operations and served as primary point of contact for patients by phone and in person.
- Scheduled patient appointments and coordinated daily office activities in busy physical therapy practice.
- Obtained, tracked, and managed insurance authorizations and visits, following up to ensure timely patient access to care.
- Verified insurance eligibility and communicated with insurance representatives to clarify coverage and resolve inquiries.
- Maintained strict HIPAA compliance while handling confidential patient and insurance information.
- Collected and entered data used to generate office reports and support administrative decision-making.
- Processed charge tickets and performed accurate data entry for billed services.
- Communicated professional with parents insurance companies, therapists, and other office personnel.
- Managed multiple administrative tasks simultaneously while maintaining accuracy, organization, and delivering high-quality customer service.
Education
Associate of Applied Science - Health Information Technology
Schoolcraft College
Livonia, MI05-2020
Certificate - Certified Coding Specialist
Schoolcraft College
Livonia, MI05-2020
Skills
- Client/Patient Service
- Telephone triage
- Staff & Provider Scheduling
- Calendar & Schedule Management
- Meeting & Appointment Coordination
- Prior Authorizations
- Insurance Verification & Follow-Up
- Confidential Information Management
- Data Entry & Reporting
- Records management
- Microsoft Office
- Google Calendar
- Administrative & Office Operations
- Multitasking & Prioritization
- Problem Solving & Follow-Up
- HIPAA & Confidentiality
Clinical Practicums
- Collected health data and clinical findings to ensure accuracy in the health records that supports diagnostic clinical findings. Verified the timeliness, completeness, and accuracy of data.
- Manage data for clinical indices/databases/registries, quality management, utilization management, risk management and other related studies.
- Applied diagnostic and procedure codes (ICD-10-CM/PCS), Monitored coding and revenue cycles and resolved discrepancies between coded data and supporting documentation.
Timeline
Administrative Coordinator
Modern Obgyn
08.2021 - Current
Front Desk Receptionist
Advanced Physical Therapy
01.2018 - Current
Associate of Applied Science - Health Information Technology
Schoolcraft College
Certificate - Certified Coding Specialist
Schoolcraft College