Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic
Julie Taylor

Julie Taylor

Lincoln,MA

Summary

Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence and understanding and application of LEAN,ITIL & AGILE practices. Demonstrating proven approaches that meet customer requirements and achieve process efficiencies.

Overview

25
25
years of professional experience

Work History

Scrum Master

Liberty Mutual
Boston, MA
07.2023 - Current
  • Developed training materials to educate about agile methodologies.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Established sprint goals and worked with the team to mitigate them. and Identify risks related to sprint goals.
  • Organized meetings between stakeholders from different departments to discuss potential solutions or strategies. Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects. Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Kept up-to-date with industry trends in agile software development methods.
  • Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
  • Acted as a servant leader to the development team by removing impediments and resolving conflicts.
  • Maintained product backlogs, ensuring that items are well defined and prioritized based on business value. Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
  • Monitored progress of sprints, providing visibility into project status for stakeholders.
  • Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
  • Encouraged continuous process improvement initiatives through retrospectives.
  • Produced thorough, accurate and timely reports of project activities.
  • Oversaw three teams, project milestones completion and quality of work performed.

Principal Network Engineer

Liberty Mutual
Portsmouth, NH
09.2011 - Current
  • 2023 Observability Innovation leader
  • Data Dog Dashboards,
  • Voice Engineering, AVAYA, AAfD, Session Manager, ACM, OKTA, Hybrid Cloud Migration
  • NICE Engage Subject Matter Expert. Mentor & Principal Engineer
  • NICE Lead and Coach - trained existing personnel & new hires
  • NICE SME for all major upgrades, migrations and feature enhancements.
  • NICE design review, confirming technical requirements for server build, implementation, solution delivery, software packaging and deployment for NICE and AVAYA products.
  • NICE SME for PCI Adherence developing custom innovations, license maintenance and compliance allowing for major cost savings in the recent past.
  • Break/Fix Level 4/5 Engineering support for system recovery on all telecommunications portfolio.
  • On-Call triage for Voice Technology Portfolio.

Senior Network Analyst

Liberty Mutual
Springfield, MA
09.2008 - Current
  • Contact Center Telephony & Desktop Support
  • Team lead NICE product support.
  • Liaison to Business Unit, Team Members, and Project Teams for ongoing investigations & new technologies.
  • Support includes AVAYA voice, Cisco Publisher, Desktop, CMS, Nice, and AT&T Business Direct.
  • Roles: verbal and written communication notification, programming, call flow design, implementation, validation, end user support.

Project Manager/Certified Voice Engineer

MTI (Mr. Telephone, Incorporated)
Dennis, MA
03.1999 - 04.2008
  • Telecommunications project management
  • Stakeholder and End User Discovery and needs assessment
  • Solution engineering, design, programming, implementation, administrative, end user and associate training.
  • Projects including VoIP, Call Center, ACD, Vector writing & implementation, BCMS/CMS call center reporting, CAMA, security audit, upgrades, migrations & new installations.
  • On sight and remote service calls for technical support.
  • Technical Support for customers and associates.

Education

Political Science

Northeastern University
Boston, MA
05.1995

Skills

  • Resource Allocation
  • Workflow Analysis
  • Sprint Planning
  • Effective Customer Communication
  • Agile Best Practices
  • Customer Requirements Analysis
  • Public Speaking
  • Meeting Participation
  • Presentation Skills
  • Customer Interaction
  • Data Analysis
  • Attention to Detail
  • Technology Implementation
  • Customer Needs Assessment
  • Documentation and Reporting
  • Schedule Management
  • Vendor Selection
  • Project Team Coordination
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Resource Coordination
  • Risk Analysis
  • Project Tracking
  • Needs Assessment
  • Risk Management
  • Relationship Building
  • Staff Training
  • Conflict Resolution
  • MS Office
  • Stakeholder Relations
  • Status Reporting
  • Project Development

Accomplishments

  • WiT (Women In Technology) Mentor
  • Diversity Counsel Co-Chairperson ~ 1997-1999 ~ Lucent Technologies
  • AWMI ~ Association of Women in Metals Industries Publicity Chairperson 1994-1996 ~ Ryerson Steel
  • Mass Licensed Equestrian Riding Instructor ~ Wayside Farm, Sudbury, MA 1986-1995

Certification

  • Convergence Technology Professional (CTP)
  • AVAYA University – Avaya Certified Specialist, Avaya Certified Associate
  • NICE Technology Center – NCPA 3.5, NCSA 4.1, ENGAGE
  • Nortel Certified – NCSS/NCDS/NCTS
  • PSPO1: Professional Product Owner
  • PSM1: Professional Scrum Master
  • Lean Six Sigma (yellow belt), ITIL (certified), Agile(certified)

References

References available upon request.

Timeline

Scrum Master

Liberty Mutual
07.2023 - Current

Principal Network Engineer

Liberty Mutual
09.2011 - Current

Senior Network Analyst

Liberty Mutual
09.2008 - Current

Project Manager/Certified Voice Engineer

MTI (Mr. Telephone, Incorporated)
03.1999 - 04.2008

Political Science

Northeastern University

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Julie Taylor