Julie Terry
Progressive Insurance
Springfield,Missouri
18
years of professional experience
Dynamic Claims Recovery Representative with a proven track record at American National Insurance, adept at conflict resolution and data entry. Successfully streamlined processes, enhancing efficiency and accuracy in claims management. Recognized for exceptional multitasking abilities and staff training, consistently achieving performance goals in high-pressure environments.
Work History
Claims Specialist Int
1 Year 2 Months- Analyzed and processed complex insurance claims with attention to detail and accuracy.
- Collaborated with cross-functional teams to resolve disputes and streamline claims handling processes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Evaluated claim submissions for validity, ensuring adherence to company policies and regulatory requirements.
Claims Recovery Representative
4 Years 8 Months- Prioritized tasks efficiently in fast-paced, high-pressure environment.
- Review claims that are assigned to me and determine if we are able to file for Subrogation on that claim.
- In charge of sending our Subrogation demands to other driver's insurance companies when applicable.
- Filed Arbitrations on the other driver's insurance company, if they are not accepting liability, or if they are disputing items on the Subrogation demand.
- Adapted quickly to changes in policies, procedures, and technology updates within organization.
Bodily Injury Claims Specialist
1 Year 4 Months- Calculated claims amounts following policy data and coverage requirements.
- Attended to our insured, third parties, and any attorneys on my assigned claims for auto and motorcycle claims.
- Assessed validity of claims and related coverage with careful review of supporting documentation.
- Processed new claims, verifying data and documentation prior to submitting for approval or review.
Senior Claims Representative
2 Years 1 Month- Continuously looked for ways to improve efficiency within Claims department by identifying areas needing improvement or streamlining processes.
- Negotiated settlement amounts with claimants and issued payments accordingly.
Customer Service Representative
1 Year 2 Months- Initiating claims on homeowners, auto, boat, business, and farm policies.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Managed difficult customer situations with professionalism and empathy.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
Circuit Court Clerk
7 Years 6 Months- Copied, printed and mailed court documents following proper procedures.
- Ensured confidentiality of sensitive information contained in case files or discussed in court proceedings.
- Managed case files by ensuring proper organization, storage, and disposal according to regulations.
Education
Associates Degree - Executive Office Specialist: Business
High School
Skills
Claims management software
Documentation review
Data entry proficiency
Staff training
Multitasking
Team leadership
Conflict resolution
Negotiation techniques
Timeline
Claims Specialist Int
Progressive Insurance
07.2025 - CurrentRead More
Claims Recovery Representative
American National Insurance
11.2020 - 07.2025Read More
Bodily Injury Claims Specialist
American National Insurance
07.2019 - 11.2020Read More
Senior Claims Representative
American National Insurance
06.2017 - 07.2019Read More
Customer Service Representative
American National Insurance
04.2016 - 06.2017Read More
Circuit Court Clerk
Greene County Circuit Clerks Office
10.2008 - 04.2016Read More
Flushing High School
High School
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Baker College
Associates Degree from Executive Office Specialist: Business
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