Julie Tilley

• Checked each order for completeness and accuracy.
• Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
• Loaded and unloaded freight containers and deliveries.
• Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Ran a machine that fabricated A/C housing components. Tracked production and order quantities on computer programs. Changed tools out on machine for different product requirements. Requested material and removal of fulfilled orders as needed.

Set up and operated commercial sewing machine. Measured, cut, and sewed upholstery material for seats in small utility trucks. Then installed seat covers on seats. Also, served as a quality control assistant for upholstery department and overall production when needed.