Julie Turnbull
Clearwater Saloon & Casino
Port Orchard,WA
2
Languages
1
Certification
14
years of professional experience
Experienced with operating various casino games and ensuring adherence to gaming protocols. Utilizes expertise in customer service to enhance player satisfaction and loyalty. Knowledge of maintaining game integrity and resolving disputes promptly and professionally.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Work History
Casino Dealer
1 Year 5 Months- Dealt various table games including blackjack to enhance guest experience.
- Handled disputes professionally, demonstrating strong communication and conflict-resolution skills.
- Processed cash transactions accurately at the gaming table. efficiently while ensuring compliance with gaming regulations.
- Managed cash transactions efficiently while ensuring compliance with gaming regulations.
- Maintained a clean, organized, and safe gaming environment for all patrons.
Bartender, Server, Casino Dealer, Floor Supervisor
6 Years 5 Months- Managed drink orders and maintained bar inventory effectively.
- Provided exceptional customer service in a fast-paced dining environment.
- Trained new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and mentored new staff on operational procedures and best practices.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Collaborated with team members to ensure smooth operation during high-volume gaming periods.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Crafted signature cocktails and customized drink orders based on customer preferences.
- Trained new staff on bartending techniques and customer service standards.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Delivered excellent customer service, ensuring guest satisfaction and repeat business.
Bartender, Bar Manager
10 Years 1 Month- Developed specialty drink menu items, enhancing customer experience and increasing sales.
- Mixed and served beverages efficiently to meet customer demands.
- Assisted in training new staff on cocktail preparation and customer service protocols.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Managed inventory levels, monitoring stock to prevent shortages and wastage.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
GED
Skills
Casino equipment maintenance
Gaming chip management
Cash handling
Game knowledge
Game supervision
POS proficiency
Strong multitasking
High-volume dining
Customer service
Staff training
Teamwork
Adaptability to change
Speech clarity
Certification
Washington State Gaming License
Class 12 Permit
Washington State Food Handlers
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Casino Dealer
Clearwater Saloon & Casino
04.2025 - CurrentRead More
Bartender, Server, Casino Dealer, Floor Supervisor
Buzz Inn Steakhouse & Casino
11.2018 - 04.2025Read More
Bartender, Bar Manager
Big Daddy's Sports Bar
04.2012 - 05.2022Read More
Columbia Basin College
GED
Read More