Julie Vandenburg
Chatham,VA
Summary
Dynamic Network Support Representative with a proven track record at RiverStreet, excelling in problem-solving and customer communication. Enhanced system reliability through effective troubleshooting and infrastructure deployment. Recognized for attention to detail and time management, ensuring high customer satisfaction and seamless operations in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Network Support Representative
RiverStreet
Gretna, VA
11.2020 - Current
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Troubleshot failed services, warnings and unscheduled reboots.
- Scheduling and dispatching technicians in the event that remote troubleshooting does not correct issues.
- Assisted in the design and deployment of new network infrastructures, ensuring seamless integration with existing systems (fiber build and cutover).
- Boosted customer satisfaction by providing timely and efficient remote support for diverse technical concerns.
Appraisal Assistant
Southern Piedmont Appraisals
Gretna, VA
08.2012 - 10.2020
- Expanded knowledge of industry regulations and guidelines through continuous professional development efforts.
- Facilitated timely completion of appraisals by coordinating appointments with homeowners and real estate agents.
- Assisted in developing comprehensive appraisal reports, ensuring all required information was accurately recorded (data entry).
- Fostered a positive working environment by effectively collaborating with colleagues and providing support when needed.
Education
Bachelor of Science - Business Adminstration
Liberty University
Lynchburg, VA05-2016
Skills
- Attention to detail
- Time management
- Problem-solving under pressure
- Multitasking Abilities
- Excellent communication with customers, co-workers & management
- Relationship building
- Task prioritization
Timeline
Network Support Representative
RiverStreet
11.2020 - Current
Appraisal Assistant
Southern Piedmont Appraisals
08.2012 - 10.2020
Bachelor of Science - Business Adminstration
Liberty University