Julie Ann Viera
Ephrata,WA
Overview
33
33
years of professional experience
Work History
Patient Appointment Representative
Billings Clinic-Main Campus
01.2020 - Current
- Greet and schedule patients when taking in multiple calls for all of Billings Clinic Departments, make sure insurance is accurate and put in correctly, direct patients to correct department or nursing staff if there is something you can't help with
- Schedule initial and follow-up visits for patients in multiply departments
- Work closely with patients and families to coordinate the needs that fit them best
- Cross check into patient's labs, orders, chart notes etc
- To make sure pt is getting scheduled correctly
- Work closely with nursing staff and Dr, trained to triage Red Flag symptoms and get them directed accordingly
- I am cross trained through multiple departments with Billings Clinic so we are able to provide the best service to our patients.
Patient Access Specialist
Stillwater Billings Clinic-Billings Clinic
01.2016 - 01.2020
- Greet and check-in patients for scheduled appointments
- Verify address and current insurance information
- Answer multiple telephone lines and direct incoming calls
- Schedule Initial and follow-up visits for several physicians and mid-level providers
- Coordinate and schedule referrals with network providers
- Put in Labatory orders and radiology orders from our providers
- Input data charges and post payments
- Scanned medical records documents into patient's charts.
Patient Access Specialist
Billings Clinic-Billings Downtown
01.2012 - 01.2016
- Greet and check-in patients for scheduled appointments
- Verify address and current insurance information
- Answer multiple telephone lines and direct incoming calls
- Schedule initial and follow-up visits for multiple physicians and several mid-level providers
- Coordinate and schedule referrals with network providers
- Input data charges and post payments
- Cross-trained through many parts of the clinic with receptionist duties, such as OB-GYN, Maternal-fetal medicine specialist, Gastroenterologist, Breast Center, Same day walk- in downtown and West end walk -in, All depts in General Surgery such as Cardiac surgery, Thoracic surgery, Vascular surgery, facial plastics, Infectious Disease, podiatry, wound care
- Worked in the scheduling department for all of Billings Clinic departments and put orders in for Drs for radiology orders and other orders needed
- Worked in a high paced environment
- Work closely with many people and many different personalities.
Medical Scheduler
Frontier Cancer Center-Hematology Oncology
01.2010 - 01.2012
- Greet and check-in patients for scheduled appointments
- Verify address and current insurance information
- Answer multiple telephone lines and direct incoming calls
- Schedule initial and follow-up visits for Chemotherapy and Radiation treatments for six Med-Oncology physicians, one mid-level provider, one Radiation Physician and two Naturopathic Physicians
- Work closely with patients and families to coordinate the needs that fit them best.
Medical Receptionist
Yellowstone Heart Center-Saint Vincent Healthcare
01.2007 - 01.2010
- Greet and check-in patients for scheduled appointments
- Verify address and current insurance information
- Answer multiple telephone lines and direct incoming calls
- Schedule initial and follow-up visits for two physicians and two mid-level providers
- Coordinate and schedule referrals with network providers
- Input data and EKG charges in the amounts of $108,000.00
Medical Receptionist
Broadwater Clinic-Saint Vincent Healthcare
01.2003 - 01.2007
- Greet and check-in patients for scheduled appointments
- Verify address and current insurance information
- Answer multiple telephone lines and direct incoming calls
- Schedule initial and follow-up visits for thirteen physicians and four mid-level providers
- Coordinate and schedule referrals with network providers
- Input data charges and post payment
Customer/Sales Representative
Walmart Super Center
01.1994 - 01.2005
- Clerk duties
- Answering phones and assisting customers with product questions
- Worked in the Tire Lube Express in the shop and on the floor Cashiering-responsible for daily till count and checking customers merchandise out
- Ordering of supplies for several departments, Secretarial duties for the store manager
- Worked in various depts in the store and helped set up new store in Billings Heights
- Worked at both locations in Billings, Montana
- Very strong customer and communication skills
- Worked with different personalities types with the public.
Customer/Sales Representative
Toys R Us
01.1992 - 01.1994
- Clerk duties
- Answering phones and assisting customers with product questions
- Cashier, responsible for daily till count
- Responsible for correct products display and stocking of shelves
- Ordered merchandise supplies for the store
- Very strong customer service skills.
Timeline
Patient Appointment Representative - Billings Clinic-Main Campus
01.2020 - Current
Patient Access Specialist - Stillwater Billings Clinic-Billings Clinic
01.2016 - 01.2020
Patient Access Specialist - Billings Clinic-Billings Downtown
01.2012 - 01.2016
Medical Scheduler - Frontier Cancer Center-Hematology Oncology
01.2010 - 01.2012
Medical Receptionist - Yellowstone Heart Center-Saint Vincent Healthcare
01.2007 - 01.2010
Medical Receptionist - Broadwater Clinic-Saint Vincent Healthcare
01.2003 - 01.2007
Customer/Sales Representative - Walmart Super Center
01.1994 - 01.2005
Customer/Sales Representative - Toys R Us
01.1992 - 01.1994