Kristine (Kris) Grant
Richmond Hill,GA
Summary
Passionate about promoting lasting patient satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
34
34
years of professional experience
Work History
Patient Appointment Service Specialist in the Development Appointment Office
Mayo Clinic Foundation
05.2012 - Current
- Work on our DNFF (Friends/Family referrals) team
- Work closely with our Appointment Intake Team (AIT) on referrals from benefactors
- Work with benefactors when requesting to come for their annual appointments or if they are having other requests or concerns
- Taking incoming calls from Patients, Development Officers, and Administrative Assistants in regard to scheduling appointments
- Working out of the Development Data Base (CMR), Blackbaud and EPIC tracking Patients status before they come for appointments
- Having the ability to take correct medical history and submitting information to nurses
- Having the ability to work with many systems in scheduling, ordering, and mailing
- Having the ability to work at a high professional level in talking with Benefactors and Assistants
- Was an EPIC Super User for two years.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and happy client.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Patient Appointment Service Specialist in the International Appointment Office
Mayo Clinic Foundation
01.2011 - 05.2012
- Work with benefactors when requesting to come for appointments or if they are having other requests or concerns
- Taking incoming calls from Patients, Development Officers, and Administrative Assistants in regard to scheduling appointments
- Working out of the Development Data Base (CMR), tracking Patients status before they come for appointments
- Having the ability to take correct medical history and submitting information to nurses
- Having the ability to work with many systems in scheduling, ordering, and mailing.
Job Scheduler
Four Seasons Sunrooms of GA & SC
09.2008 - 08.2010
- Take incoming telephone calls from customers wanting information on their projects
- Obtaining building permits and scheduled inspections with city and county offices
- Worked with accounts receivable, data entry, and general office work
- Worked with vendors ordering and delivery of materials.
Production Manager
Coastal Empire Exteriors
06.2005 - 08.2008
- Coordinated installation for twelve sub-contracting crews
- Take incoming telephone calls from customers wanting information on their projects
- Obtaining building permits and scheduled inspections with city and county offices
- Worked with accounts receivable, data entry, and general office work
- Worked with vendors ordering and delivery of materials
- Supervised warehouse staff and sub-contractors.
Job Coordinator
Larson Siding & Windows
07.1990 - 05.2005
- Coordinated installations for ten siding sub-contracting crews, and eight window crews
- Coordinated service routes for three service techs on a daily basis
- Answer multiple telephone lines
- Worked with accounts receivable, data entry, and general office work
- Worked with vendors ordering and delivery of materials.
Education
Diploma / Associates in Applied Science -
Rochester Community College
Rochester, MN01.2010
Diploma / Medical Transcriptionist -
Rochester Community College
Rochester, MN01.2003
Diploma / Medical Clerk Typist -
Rochester Community College
Rochester, MN01.1990
Diploma -
Plainview Community Schools
Plainview, MN01.1989
Skills
- Multitasking Abilities
- Conflict Resolution
- Patient Relationship Management
- Empathy and Compassion
- Time Management
- Task Prioritization
volunteer experience
- Parent Advisory Board @ The Children's Village 2008 - 2010
- Coached U6 Soccer through Richmond Hill Park-n-Rec, 2010
- Mainstreet Homeowners Association, Treasurer, 2012 - 2014
- Mainstreet Homeowners Association, President, 2014 - 2018
- Richmond Hill Planning & Zoning Board, Commissioner, 2018 - 2020
- RHHS Touchdown Club, Treasurer, 2022 - Current
Timeline
Patient Appointment Service Specialist in the Development Appointment Office
Mayo Clinic Foundation
05.2012 - Current
Patient Appointment Service Specialist in the International Appointment Office
Mayo Clinic Foundation
01.2011 - 05.2012
Job Scheduler
Four Seasons Sunrooms of GA & SC
09.2008 - 08.2010
Production Manager
Coastal Empire Exteriors
06.2005 - 08.2008
Job Coordinator
Larson Siding & Windows
07.1990 - 05.2005
Diploma / Associates in Applied Science -
Rochester Community College
Diploma / Medical Transcriptionist -
Rochester Community College
Diploma / Medical Clerk Typist -
Rochester Community College
Diploma -
Plainview Community Schools