Theresa Garcia

• Registered patients efficiently, ensuring accurate data entry into electronic health record systems.
• Scheduled appointments. Verified insurance information and facilitated benefits inquiries for patients.
• Provided exceptional customer service, addressing patient inquiries and concerns promptly.
• Referrals, collecting of copays, batching out at end of day. Medical Terminology, Answering of phones, EMR.
• Customer Service being able to work under pressure, maintaining an positive work environment.
• Knowledge of: EPIC / ATHENA / CENTRICITY RIS, ORBITS EMR.
• F/T Temp Position

• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Gathered demographic and insurance information to register patients for medical appointments.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Collecting of copays, batching out end of day. Medical Terminology, answering of phones,
• Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
• Followed up on missed appointments with patients to reschedule and promote continuity of care.
• F/T Position

* Triaging Patients & downloading Diabetic Devices for the Provider before appointment.

* Patient Registration / Scheduler / Medical Records

Medical Terminology, collecting of copays Batching out end of day.

* Assisting in Biopsies with the Provider, puling orders into the system for labs.

* Knowledge of Medical Insurances, prepping charts two day prior.

* Ability to work under pressure.

* Scanning outside records into the chart, sending medical records to other Facilities.

• Advocated for patient needs, enhancing communication between patients and healthcare providers.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• F/T Temp Position

• Supervised front desk operations, ensuring efficient patient flow and exceptional customer service.
• Trained and mentored new team members on best practices and operational procedures.
• Implemented process improvements to enhance patient check-in and appointment scheduling efficiency.
• Coordinated communication between medical staff and patients, resolving issues promptly.
• Knowledge of EPIC, ATHENA CONNECT, MEDIPAC, CENTRICITY RIS, ORBITS, EMR,
• Assisted in prepping charts
• Clerical duties, diagnostic reports, mail distribution.
• F/T Position

• Coordinated patient scheduling and follow-up to optimize clinic workflow and enhance patient experience.
• Managed electronic health records, ensuring accuracy and compliance with healthcare regulations.
• Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
• Collaborated with medical teams to streamline communication and resolve patient inquiries effectively.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• F/T Temp Position

• Streamlined patient registration process to enhance data accuracy and reduce wait times.
• Coordinated insurance verification, ensuring compliance with provider requirements and improving claims processing efficiency.
• Managed electronic health records system, maintaining confidentiality and integrity of sensitive patient information.
• Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
• Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
• Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Upheld HIPAA regulations and standards for protecting patient information.
• Retrieved medical data for physicians and patients.
• F/T Temp Position

• Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
• Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
• Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
• Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
• Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
• Scheduled between 20 - 30 patients on any given day for procedures / injections daily appointments using computerized calendars.

• Managed patient registration processes to ensure accurate data entry and compliance with hospital policies.
• Streamlined patient check-in procedures, enhancing overall efficiency and reducing wait times.
• Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
• Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
• Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
• Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
• Obtained payments from patients and scanned identification and insurance cards.
• Answered phone calls and messages for (6)-physician in Clinical setting facility, scheduling appointments, and handling patient inquiries.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Followed up on missed appointments with patients to reschedule and promote continuity of care.
• F/T Position

* Customer Service being abel to work under pressure, filing

* Organizing and maintaining a positive work environment

* Knowledge of Medical Insurances, Clerical duties, Diagnostic Reports to be sent to outside Providers.

* Prepping of charts, verfiying Insurances, Medical Terminology, collecting of copays, answering of phones, scanning into EMR,

* Ability to work under pressure, Bilingual Spanish.

* F/T Position

* In over my 30 Plus Years, my experience has spoken for itself & has been the same in ALL my position that I have upheld.

*F/T Position

* In over the last 30 Plus Years my experience has spoken for itself, and has been the same in All my positions.

* F/T Position

* In over the last 30 Plus Years, my experience has spoken for itself, and has been the same in ALL of my Positions.

* F/T Position

* In over the 30 Plus Years my experience has spoken for itself, and has been the same in ALL my positions.

* F/T Position