Grey Calzadilla
Miami,Fl
Summary
Enthusiastic scheduler motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
3
3
years of professional experience
Work History
Patient Coordinator/Appointment Scheduler
South Florida Perinatal Medicine
Miami, FL
03.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
NAIL TECHNICIAN
Simply Glamour Nail Boutique
Miami, Fl
07.2021 - Current
- Scheduled, reserved and booked appointments for clientele for nail and spa services
- Recommended and advised customers about different services and products offered at spa
- Brushed powder and solvent onto nails to maintain nail appearance and extend nails
- Built and maintained relationships with vendors and other external contacts.
ADMINISTRATIVE ASSISTANT
Divine Leisure and Adult Daydare
Hialeah, Fl
08.2021 - 12.2021
- Streamlined administrative procedures to improve workflow and efficiency
- Implemented systems to improve administrative processes and procedures
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
Education
NAIL TECHNOLOGY LICENSE -
La belle
Fl, Oct 2019HIGH SCHOOL DIPLOMA -
Continental Academy
Fl, Mar 2009Associate of Science - Medical Diagnostic Ultrasound Technician
Miami-Dade College
Miami, FL05.2026
Skills
- Problem-Solving Skills
- Client Needs Assessment
- Team Collaboration
- Improvement Plans
- Time Management
- Coaching and Training
- Customer Service
- Facility Supervision
- Spanish Advanced
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Office Administration
- Resource Management
- Multitasking ability
- Organizational Skills
- HIPAA Compliance
- Scheduling
- New Hire Training
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator/Appointment Scheduler
South Florida Perinatal Medicine
03.2023 - Current
ADMINISTRATIVE ASSISTANT
Divine Leisure and Adult Daydare
08.2021 - 12.2021
NAIL TECHNICIAN
Simply Glamour Nail Boutique
07.2021 - Current
NAIL TECHNOLOGY LICENSE -
La belle
HIGH SCHOOL DIPLOMA -
Continental Academy
Associate of Science - Medical Diagnostic Ultrasound Technician
Miami-Dade College