Kristie Middleton
Las Vegas,NV
Summary
Detail-oriented Appointment Scheduler skilled in managing calendars and prioritizing tasks to ensure operational efficiency. Expertise in customer service and conflict resolution enhances client satisfaction. Strong communicator and problem solver, effectively integrating soft skills to support seamless service delivery.
Overview
1994
1994
years of post-secondary education
4
4
years of professional experience
Work History
Patient appointment scheduler
Healor primary care
Las Vegas, Nevada
02.2023 - 09.2026
- Scheduled patient appointments for Healor Primary Care using electronic medical records
- Confirmed visit details and updated patient schedules in practice systems
- Scheduled appointments and coordinated patient flow to enhance front office operations.
- Rescheduled appointments for cancellations, provider changes, and urgent care needs
- Coordinated follow-up visits with physicians, nurses, and front desk teams
- Maintained accurate calendars for exam rooms and provider availability
- Communicated appointment instructions and preparation details to patients
- Collected insurance and demographic information during patient intake calls
- Recorded vital signs and documented medical histories in electronic health records.
- Supported healthcare providers during patient exams and procedures.
Appointment scheduler
Dr Ann Wireman onocology
Las Vegas, NV
05.2023 - 02.2024
- Scheduled patient appointments for Healor Primary Care using electronic medical records
- Confirmed visit details and updated patient schedules in practice systems
- Answered incoming calls and routed patients to appropriate clinic staff
Education
Medical Assistant / Phlebotomy Medical Billing, An
Northwest Career College
Las Vegas, NV 07.2022 - 05.2025
Powell Valley High
Big Stone Gap, VASkills
- EHR systems
- EMR charting
- Medical scheduling
- Patient intake
- Appointment management
- Patient scheduling
- Patient registration
- Insurance verification
- Referral management
- Data entry proficiency
- Recordkeeping proficiency
- Documentation proficiency
- Schedule coordination
- Schedule verification
- Calendar management
- Front desk operations
- Patient flow management
- Patient flow
- Call handling
- Telephone handling
- Call screening
- Appointment confirmation
- Conflict resolution
- Clear communication
- Attention to detail
- Time management
- Meeting deadlines
- Follow-up skills
- Team collaboration
- Teamwork and collaboration
- Efficient coordination
- Effective multitasking
- Virtual assistance
- Remote work capabilities
- Computer skills
- Online research
- Social media management
- Email management
- Guest relations
- Client relationship management
- Key relationship management
- Key relationship development
- Service sales
- Account management
- Workflow optimization
- Production schedules
- Inventory tracking
- Order processing
- Document management
- Problem-solving
- Accuracy and precision
- Telephone etiquette
- Deadline tracking
- Call schedule distribution
- Key relationship development
- Workflow optimization
- Patient scheduling
- Deadline tracking
- Teamwork and collaboration
- Client-specific scheduling
- Raw materials ordering
- Telephone etiquette
- Call handling
- Effective multitasking
- Order processing
- Document management
Timeline
Appointment scheduler
Dr Ann Wireman onocology
05.2023 - 02.2024
Patient appointment scheduler
Healor primary care
02.2023 - 09.2026
Medical Assistant / Phlebotomy Medical Billing, An
Northwest Career College
07.2022 - 05.2025
Powell Valley High