Lameka Gray

• Maintained accurate patient records by diligently updating contact information and appointment history in electronic health record systems
• Enhanced patient experience with timely communication about appointment changes and delays.
• Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
• Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.

Improved patient satisfaction by efficiently registering patients and verifying insurance information.

• Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Facilitated interdisciplinary collaboration between physicians, nurses, case managers, coders, and other relevant stakeholders regarding the appropriate representation of patient severity levels within HER

• Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.

• Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.

• Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.