Corina Sopha
Casa Grande,AZ
Summary
Medical Assistant with 20 years of experience in performing administrative and clinical tasks in various environments. Looking to apply my background in healthcare to help fulfill the medical staff's needs. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
14
14
years of professional experience
Work History
Patient Appointment Scheduler
Mayo Clinic
12.2022 - Current
- Independently creating and scheduling appointments.
- Creating appointments in multispecialty medical practice.
- Gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area.
- Advising patient of pre-service deposits. collecting all Guarantor and insurance details needed to help assess patient eligibility.
- Interacts and Responds with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members.
- Interpretates and applies Mayo policies regarding scheduling criteria and medical need.
- Navigates multiple systems simultaneously and is expected to be available or talking with patients and healthcare professional’s 80 percent of the day.
- Working with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
- Works Closely with supporting Gastroenterology Specialty department. Working Work queues, OPV Office Visit List, attends weekly GIH huddles.
- SuperUser attends weekly SUN update meetings.
- Trainer for Genysis Training to peers.
Provider Scheduler
NextCare Urgent Care
02.2021 - 02.2023
- Daily scheduling of Urgent care providers in Arizona clinics using scheduling software.
- Responsible for 45 clinics 4 areas and 150 providers schedules.
- Outgoing and incoming calls of providers daily. Including emails and text messages.
- Holiday schedule building.
- Approving reviewing PTO/Time off requests.
- Ensuring all requirements are applied to each provider weekend shifts, holiday shifts, and total monthly hours.
- Daily team meetings with Medical Leaders regarding provider schedules and updates with providers. Critical Thinking to ensure provider coverage at all locations.
- Staffing providers at clinics if a Callout, FMLA, or positive COVID result occurs.
- Building a relationship remotely with all providers.
- Onboarding of new providers scheduling profiles, Clinic meeting and initial training scheduling.
Clinical Care & Patient Service Specialist
NextCare Urgent Care
Casa Grande
10.2011 - 02.2021
- Open/Close Office start computers, document all supplies are stocked ready for the day.
- Insurance verifications, Intake of Vitals Medications & Medical History from patients.
- Coordinating patient appointments with provider schedule.
- Patient discharge and patient education on discharge instructions.
- Prepare Patients for exams or procedures.
- Assist Providers with all patients.
- Preparing and administering medications as directed by a physician.
- Rapid and Send out Covid-19 testing.
- Basic Lab Testing (strep, influenza, mono) including blood draws and EKG’s.
- EOM (monthly laboratory reporting).
- Assisted Lead & Clinic Manager with Leadership meetings training & interviews.
- Courtesy and result calls to patients.
Education
Medical Assistant Certification -
Remington College
12.2004
Timeline
Patient Appointment Scheduler
Mayo Clinic
12.2022 - Current
Provider Scheduler
NextCare Urgent Care
02.2021 - 02.2023
Clinical Care & Patient Service Specialist
NextCare Urgent Care
10.2011 - 02.2021
Medical Assistant Certification -
Remington College