Julie Walker
Lakewood,CA
Summary
With over two decades of experience in sales, store management, and customer service, I bring a wealth of expertise to any organization. Self-motivated and highly driven to excel in fast-paced environments and adapt to rapidly changing settings. Ability to make quick decisions with minimal supervision while thriving both independently and as part of a team. I possess strong interpersonal, analytical, and organizational abilities, and problem-solving at any level. I am eager to continue growing and seize long-term opportunities for success.
Overview
20
20
years of professional experience
Work History
Warehouse Worker - Seasonal
DHL
10.2024 - 02.2025
- Sort inbound and outbound mail.
- Load, unloaded, and moved material to and from storage and production areas.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Packing.
- Consistently lifted materials weighing as much as 50 pounds.
Customer Service Representative - Temporary
Kaiser Permanente
10.2022 - 03.2024
- Educate members on benefit information and eligibility.
- Confirm eligibility for providers, insurance carriers, agents and brokers.
- Answer inbound calls, chats and emails to facilitate customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Worker
Amazon
01.2022 - 05.2022
- Prepare and package customers orders for shipping.
- Use scanners to read bar codes on products.
- View prompts on screens and follow the directions for some tasks.
- Ensure product meets quality requirements.
Customer Service Representative
CVS/Caremark
11.2019 - 07.2021
- Verify members info & assist members with refills and prescriptions.
- Inform members of pricing, recalls and mail order delays.
- Resolved customer complaints with empathy.
- Train new staff.
Customer Service Representative
Bank of America, Customer Service Contact Centers
10.2017 - 08.2019
- Assist customers with routine account-related requests such as: funds transfers, stop payments, service charges ETC.
- Research and resolve customers issues.
- Act as the customer liaison between other bank departments when necessary.
Assistant Store Manager
Goodwill SOLAC
02.2017 - 10.2017
- Responsible for maximizing production and sales from store operations.
- Receive donated goods. Sold goods to customers.
- Organized merchandise display on the sales floor effectively.
- Cash handling. Prepared deposit paperwork. Handled cash register.
- Responsible for other duties as assigned, such as training staff.
Assistant Store Leader
Payless shoe source
05.2005 - 05.2016
- Assume duties and responsibilities of Store Manager in their absence.
- Monitor inventory accuracy, place orders as needed.
- Process cash, checks, debit, credit cards and gift cards.
- Responsible for bank deposits.
- Direct and organize training and new hire staffing, including successfully training employees to train new hires.
- Administer and track performance evaluations to develop and enhance company sales and service.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA01.2001
Skills
- Customer Service
- Call Center
- Customer Care
- Warehouse Experience
- Call Management
- Inbound/Outbound Calling
- Product Knowledge
- Typing 40 WPM
- Medical Terminology
- Payment Processing
- Microsoft Excel
- Microsoft Word
- Self-motivated and disciplined
Timeline
Warehouse Worker - Seasonal
DHL
10.2024 - 02.2025
Customer Service Representative - Temporary
Kaiser Permanente
10.2022 - 03.2024
Warehouse Worker
Amazon
01.2022 - 05.2022
Customer Service Representative
CVS/Caremark
11.2019 - 07.2021
Customer Service Representative
Bank of America, Customer Service Contact Centers
10.2017 - 08.2019
Assistant Store Manager
Goodwill SOLAC
02.2017 - 10.2017
Assistant Store Leader
Payless shoe source
05.2005 - 05.2016
High School Diploma -
Antelope Valley High School
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