Julie Wallace
Leesburg,VA
Summary
Thorough and detailed-oriented Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Also, brings proven expertise in evaluating packages with balanced approach encompassing both risk mitigation and profit goals. Ready for new position where loan evaluation background can be best utilized.
Overview
17
17
years of professional experience
Work History
Loan Specialist - 40hr/w, $80k/yr
RP Pro Services
Ashburn, VA
04.2024 - Current
- Reviewed loan applications and credit information to verify customers' eligibility for loans.
- Verified all documents provided by Lender for accuracy and completeness.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Analyzed applicants' financial status, credit and property evaluations.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Coordinated with other departments within the organization.
- Maintained accurate records of all customer interactions related to processing activities.
- Applied risk management techniques to evaluate potential risks.
- Participated in regular training sessions on new products, services, policies, procedures.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Recommended Guarantee Purchase approvals and denials based on Lender documentation reviews.
- Delivered high levels of customer service to facilitate smooth processes.
- Submitted Guaranty Purchase recommendations to Approvers for verification Lender is eligible to receive SBA Guaranty.
- Communicate with Lender's in the event of additional documentation is required.
- Approved loan within specified limits or referred to appropriate approval level.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Commercial Loan Specialist GS-12 40hrs/Wk, $99.2/Youth Leader
US Small Business Administration
Herdon, VA
10.2022 - 04.2024
- Performed at a GS-12 level with SBA from October 2022 until my transition to an SBA Contractor April 2024
- Knowledge of the 7(a) Loan Program, performing analysis of 7(a) loan origination to determine borrower was eligible to receive the disbursed loan amount.
- Reviewed and analyzed loan applications to ensure compliance with 7(a) Loan Program.
- Analyzed financial statements, tax returns and other documents for credit worthiness of applicants.
- Further evaluating forgiveness eligibility and amount of forgiveness
- Produced a total of 760 finalized reports, while also completing a total of 77 Higher Authority Reviews, as well as 129 Appeal Reviews
- This places me amongst the top 10 producers
- Working closely with my supervisors to assist with second reviews in an effort to meet deadlines, maximize production, and ultimately the submission of final loan review decisions
- Thoroughly review and recommend actions as appropriate on lender’s recommendations where settlement for less than the disbursed loan amount is in the best interest of the Agency
- Experience analyzing Payroll Summaries both internal as well as third party processors used to establish eligible employee wages, taxes, and benefits
- Review of tax documents and financials to aide in determining program eligibility in addition to maximum eligible loan amount
- Review all relevant facts and data to ensure maximum recovery to the Agency reducing loss and protecting the integrity of the Agency
- Excelling at collaboration and communication internally within SBA colleagues as well as externally with lenders and appropriate third parties
- Ability to arrive at a final loan review decision, determining borrower eligibility
- Ability to work independently and productively
- Review of court orders, motions, and dismissals regarding borrower appeal of SBA final loan review decision
- Execution of all actions and sub-actions needed to complete a request within the review pipeline to arrive at a final submittal state
- Awareness of all relevant resources for information
- Adherence to established protocols, best practices, requirements, and processes
- Remediation of any identified shortfalls through the re-work process
- Participate in meeting events and coaching encounters to include group discussions to determine eligibility of a borrower and loan
- Flexibility and initiative to adapt to an ever-changing work environment
- Received Kudos to You Certificates for “going the extra mile” or demonstrating exceptional accomplishment.
- Prepared detailed summaries outlining the terms and conditions of approval or denial.
Loan Specialist (Remote Contractor- Highlight Technologies)
US Small Business Administration
Herndon, VA
05.2020 - 10.2022
- Began working with SBA in May 2020 to work on PPP Loans as a Loan Processing Assistant, reviewing max loans of $150,000
- Promoted to Loan Specialist Jan 2021, reviewing max loans of 10,000,000
- Proficient in the use of SBA platform
- Knowledge of the 7(a) Loan Program, performing analysis of 7(a) loan origination to determine borrower was eligible to receive the disbursed loan amount
- Further evaluating forgiveness eligibility and amount of forgiveness
- Experience analyzing Payroll Summaries both internal as well as third party processors used to establish eligible employee wages, taxes, and benefits
- Review of tax documents and financials to aide in determining program eligibility in addition to maximum eligible loan amount
- Thorough review of lender’s loan decisions and determining borrower eligibility pursuant to program guidance
- Review all relevant facts and data to ensure maximum recovery to the Agency reducing loss and protecting the integrity of the Agency
- Excelling at collaboration and communication internally within SBA colleagues as well as externally with lenders and appropriate third parties
- Participate in meeting events and coaching encounters to include group discussions to determine eligibility of a borrower and loan
- Volunteered as a mentor for new reviewers for training
- Execution of all actions and sub-actions needed to complete a request within the review pipeline to arrive at a final submittal state
- Awareness of all relevant resources for information
- Adherence to established protocols, best practices, requirements, and processes
- Remediation of any identified shortfalls through the re-work process
- Collaboration and communication internally within SBA and externally with lenders and appropriate third parties
- Flexibility and initiative to adapt to a changing environment
- Promoted to Higher Authority Reviewer Aug 2021
- Work on a project that screened loans for potential fraud to determine further referral action
- Ability to work independently with very little supervision.
Customer Service
Eye Care Center of Leesburg
Leesburg, VA
12.2019 - 03.2020
- Hired as the receptionist for this busy, two doctor Optometry office, primary job was to provide exceptional customer service to long standing patient base
- Responsible for answering multiple phone lines, scheduling/rescheduling appointments
- Getting new patients checked in, to include completion of new patient documents, collecting appropriate identification cards, and updating the patient’s electronic medical record
- Organization and timeliness in order to keep from causing the Dr.’s to fall behind resulting in long wait times for patients
- Insurance verification-calling various Insurance Companies to verifying insurance and eligibility in order to determine the best use of the patient’s insurance
- Reaching out to the patient in order to resolve any issues that may arise during the verification process
- Patients check out, collection of copayments, eyeglasses/contact lens purchases, submission of contact lens purchases to the manufacturer
- Resolve any patient concerns in a timely manner
- Ex: Prescription refill sent over to the Pharmacy then follow up with patient letting them know the request has been completed
- My time with this employer was cut short due to the COVID-19 pandemic forcing the office to limit patient visits to emergencies only.
Assistant Manager
Atlantic Union Bank, formerly Access National Bank
Leesburg, VA
01.2007 - 07.2019
- Introduction to the financial industry as an entry level Teller
- Delivered high levels of customer service to facilitate smooth processes.
- Initial job requirements were limited to processing deposits, withdraws, and cash handling
- Process loan payments
- This included reaching out to loan specialists when there was a need for special handling of payments
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with manager to develop strategies for achieving sales goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Becoming familiar with clients and their loans and the special processing needs of their loans made their experience more streamline
- Met with applicants to obtain information for loan applications and answer questions about process.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Submitted loan applications to underwriter for verification and recommendations.
- Facilitated loan document signing, schedule time and space for closings to take place while being present as a witness
- Making sure all the appropriate documentation has been provided and completed in its entirety, ensuring funding takes place in a timely manner.
- Verify all documents provided by applicants for accuracy and completeness.
- In the case of missing documentation, working diligently with borrowers to complete and gather all required documentation
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Funding and servicing of loans
- Coordinating any up-front fees, the borrower is required to provided, and making sure those funds are properly applied to the correct General Ledger, in order to close the loan and issue funds
- Following up with borrowers to ensure funds have been received to the appropriate account
- Running reports and tracking payments are being posted properly.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Maintained accurate records of all customer interactions related to loan processing activities.
- Applied risk management techniques to evaluate potential risks associated with granting loans.
- Researched customer credit histories using computer databases and credit reporting agencies' websites.
- Advised customers on different types of available loans, such as mortgages or auto loans.
- Worked closely with underwriters during the application review process.
- Participated in regular training sessions on new products, services, policies, procedures.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Education
High School Diploma -
Mt. Diablo High School
Concord, CA06-1992
Skills
- Loan Processing
- Documentation Review
- Credit analysis
- Financial Assessment
- Telephone and email etiquette
- Customer Support
- Data security practices
- Customer service excellence
- Loan approvals
- Effective Communication
- Teller transactions
- Banking regulations
- Transaction Processing
- Account Servicing
- Data Entry
- Account Security
- Regulatory Compliance
- Vault Monitoring
- Discrepancy Resolution
- Quality Control
- Cash Handling
- Signature Verification
- Fraud Detection
- Payment Processing
- New Account Setup
- Cash Drawer Reconciliation
- Identity Verification
- Active Listening
- Financial Statements
- Cash Supply Orders
- Night and Safe Deposit Procedures
- Risk management evaluation background
- Adaptability and Flexibility
- Balance Transfers
- Organizational Skills
- Time management abilities
- Qualified in commercial servicing
- Team building
- Professionalism
- Reliable and Responsible
- Team Collaboration
- Attention to Detail
Accomplishments
- Kudos to You for "going the extra mile" or demonstrating exceptional accomplishments
Timeline
Loan Specialist - 40hr/w, $80k/yr
RP Pro Services
04.2024 - Current
Commercial Loan Specialist GS-12 40hrs/Wk, $99.2/Youth Leader
US Small Business Administration
10.2022 - 04.2024
Loan Specialist (Remote Contractor- Highlight Technologies)
US Small Business Administration
05.2020 - 10.2022
Customer Service
Eye Care Center of Leesburg
12.2019 - 03.2020
Assistant Manager
Atlantic Union Bank, formerly Access National Bank
01.2007 - 07.2019
High School Diploma -
Mt. Diablo High School
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