Kathrine Griffin
Columbus,KS
Summary
Results-driven specialist with 12 years of banking experience, including 1.5 years in the SBA. Skilled in mortgage post-closing and adept at problem-solving and critical thinking. Proven track record as a successful supervisor and manager.
Overview
13
13
years of professional experience
Work History
Loan Specialist
RP Pro Services contracted with SBA
Remote
03.2023 - Current
- Assumed responsibility as reviewer and mentor for team members on Guaranteed Purchase PPP program.
- Facilitated the learning and development process of team members by conducting knowledgeable sessions remotely on Teams.
- Ensured compliance with established criteria while reviewing loan applications, tax documents, and payroll to ascertain customer eligibility for Forgiveness and lender's eligibility for Guaranteed Purchase.
- Compiled reports detailing approved or denied loans for Forgiveness and Guaranteed Purchase PPP program.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
Post Closing Manager
Reliant Home Funding, Inc.
Remote
01.2021 - 10.2022
- As a Post Closing Manager, educated and delegated effectively for significant improvements in overall efficiency.
- Guaranteed that all mortgage loan origination criteria were satisfied through comprehensive quality control evaluations
- Drove efficiency in resolving loan document deficiencies by actively collaborating with secondary market partners and championed negotiations with investors when necessary.
- Composed and dispatched borrower correspondence
- Maintained compliance with rate lock policies through accurate processing of rate locks, rate lock changes, and extensions
Mortgage Loan Specialist Supervisor
Community National Bank & Trust
Pittsburg, KS
10.2017 - 01.2021
- Oversaw day-to-day operations of the servicing team, while simultaneously being responsible for handling concerns and queries.
- Conducted pre-close Quality Control audits to assess loan file accuracy and completeness
- Reviewed post-closing loan documentation to guarantee adherence to regulations and full completion, acquiring any necessary information by coordinating with title companies and loan officers.
- Streamlined the process of handling tax and insurance payments through customers' escrow account by establishing efficient correspondence channels with counties, and insurance agencies.
- Facilitated smooth foreclosure procedures by actively engaging in property visits, collaboration with the bank's attorney, verifying compliance of necessary documentation, as well as consulting with customers on viable payment arrangements before the property is put into active foreclosure
Operations Specialist
CBW Bank
Weir, KS
09.2016 - 10.2017
- Collected, arranged, and input information into a database system
- Tracked and analyzed reports for data processing and wire transfers
- Managed and reconciled Accounts Payable processes
- Executed teller and clerical responsibilities encompassing cash handling expertise, exceptional customer service delivery, proficiency in operating multi-line phone systems efficiently while executing efficient filing systems and managing emails
- Ensure compliance with federal and state regulations pertaining to both international and domestic wire transfers.
Personal Banker
Commerce Bank
Pittsburg, KS
02.2012 - 09.2016
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Promoted financial products by maintaining excellent service offering knowledge
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Promoted to Certified Professional Teller through extra effort in performing the job duties.
Education
Bachelor of Science - Business Administration And Management
Missouri Southern State University
Joplin, MO12.2018
Skills
- Critical Thinking
- Delegation
- Calculations Review
- Host training
- Mentoring
- QC Audit
- Issue Resolution
- Documentation Review
- Loan Servicing
- Effective Communication
- Supervise employees
- Account Reconciliation
- Tracked and analyzed reports
- Accounts Payable
- Teller duties
- Customer service
- Clerical duties
- Regulatory Compliance
Timeline
Loan Specialist
RP Pro Services contracted with SBA
03.2023 - Current
Post Closing Manager
Reliant Home Funding, Inc.
01.2021 - 10.2022
Mortgage Loan Specialist Supervisor
Community National Bank & Trust
10.2017 - 01.2021
Operations Specialist
CBW Bank
09.2016 - 10.2017
Personal Banker
Commerce Bank
02.2012 - 09.2016
Bachelor of Science - Business Administration And Management
Missouri Southern State University
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