Da'Mya Ashmore
Abbeville,SC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Loan Specialist
Foundever
03.2021 - Current
- Submit loan applications to underwriter for verification and recommendations.
- Research customers' accounts to determine billing errors or fraud investigation
- Follow regulation E and Z to assist customers with funding and to promote transparency.
- Maintain strict confidentiality of bank records and client information.
Service Associate
TD BANK
06.2020 - 02.2021
- Participated fully as a member of the team, promoted team effectiveness and contributed to a positive work environment
- Escalated high-risk transactions / activities as necessary
- Ensured customer problems were handled appropriately the first time, escalating issues when necessary.
Sales Associate
Five Below
08.2019 - 05.2020
- Assisted with payroll process and ensured payroll is within budget
- Responsible for cash handling procedures including but preparing and dropping bank deposits
- Frequently communicated and exchanged information with customers on the telephone and face-to-face. Able to exchange accurate information in these situations.
Education
No Degree - Business
Huntingdon College
Montgomery, ALNo Degree - Accounting
Greenville Technical College
Greenville, S.C.Skills
- Customer Assistance
- Data Security Practices
- Deposit Verification
- Government Standards
- Calculate Payments
- Microsoft Excel, Word, Powerpoint
- Managing Multiple Tasks
- Typing Proficiency
- Call Center Operations
- Critical Thinking
Timeline
Loan Specialist
Foundever
03.2021 - Current
Service Associate
TD BANK
06.2020 - 02.2021
Sales Associate
Five Below
08.2019 - 05.2020
No Degree - Business
Huntingdon College
No Degree - Accounting
Greenville Technical College