Julie Waller
Sweetwater Hospital Association
Sweetwater,TN
1
Certification
20
Years of experience
Dedicated Unit Secretary and Certified Nursing Assistant with proven expertise at Blount Memorial Hospital. Skilled in managing incoming calls and scheduling appointments while ensuring HIPAA compliance. Recognized for exceptional customer service and strong organizational abilities, effectively supporting patient care and enhancing operational efficiency. Compassionate and empathetic, committed to improving patient experiences.
Work History
ER Patient Care Technician/ Unit Secretary
1 Year- Monitored vital signs and reported changes promptly to nursing staff.
- Assisted patients with bathing, grooming, toileting, and daily comfort needs.
- Supported safe transfers, ambulation, and repositioning to reduce fall risk.
- Collected specimens and prepared samples for laboratory processing.
- Coordinated patient admissions, transfers, and discharges while maintaining organized unit documentation.
- Monitored incoming calls, radios, and paging systems to support rapid clinical response.
- Prioritized unit tasks, balancing clerical support with changing emergency room workflow demands.
- Prepared charts, forms, and requisitions to streamline patient care coordination.
- Maintained confidentiality while handling sensitive patient information and front-desk interactions.
- Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
- Provided essential back-up support to nursing staff, allowing them more time for direct patient care activities.
- Improved overall workflow within the ER unit by consistently prioritizing tasks based on urgency level and departmental goals.
- Served as a vital link between patients, families, and medical staff by providing clear communication in high-pressure situations.
- Facilitated smooth transfer of patients to different departments or facilities, helping maintain a seamless flow within the emergency room.
- Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with specimen collection and phlebotomy support.
UNIT SECRETARY & CERTIFIED NURSING ASSISTANT
18 Years 8 Months- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Ordered and stocked a med surge floor in a medical setting.
- Communicated with Drs offices to set up appointments for patients.
- Performs effective customer service skills, to patients, family, and staff with kindness, professionalism, and efficiency.
- Takes and records vital signs.
- Helps patients with meals and assists in feedings
- Collect, label, and deliver specimens to the lab
- Proficient with toileting, including bedside commodes, foley Catheters, urinals, bed pans, and colostomy bags.
- Assists with activities of daily living.
Education
Basic
Skills
Customer service
Strong organization
Multi tasking
Appointment scheduling
Incoming call management
Vital signs
Activity of daily living
Compassion and empathy
Time management
CPR certification
Blood glucose testing
Basic life support
Phlebotomy techniques
Specimen collection
Perform EKG test
Calm under stress
Certification
Certified Nursing Assistant
Timeline
ER Patient Care Technician/ Unit Secretary
Sweetwater Hospital Association
10.2025 - CurrentRead More
UNIT SECRETARY & CERTIFIED NURSING ASSISTANT
Blount Memorial Hospital
02.2007 - 10.2025Read More
Warren Woods Tower High School
Basic
Read More