Julie Whitehorn

Here at retail support group I strive to provide exceptional customer service, providing resolution to customer inquiries, and being strong customer advocates taking ownership of complex situations. Ensuring customers get the correct information while providing solutions to their issues. Thoroughly explaining what caused the issue and what can be done. I pride Myself on owning every issue and seeing it all the way through. Forming relationships with service partners to ensure every angle is covered when providing resolution. Through ownership, risk mitigation, and time management, I'm able to do my job in a manner that allows me to hone in on customer success and customer obsession.

Here at retail support group we strive to provide exceptional customer service, providing resolution to customer inquiries, and being strong customer advocates taking ownership of complex situations. Ensuring customers get the correct information while providing solutions to their issues. Thoroughly explaining what caused the issue and what can be done. We pride ourselves on owning every issue and seeing it all the way through. Forming relationships with service partners to ensure every angle is covered when providing resolution. Through ownership, risk mitigation, and time management, we are able to do our job in a manner that allows us to hone in on customer success and customer obsession.

specialized customer service activities and initiatives. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.

Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.

Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues. May interact with higher levels within the customer organization.

Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality.

Documents customer interactions and completes service requests to minimize customer effort or additional action.

Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality through customer and service partner interactions.
Documents customer interactions and completes service requests to minimize customer effort or additional action.