Julie Wierschem

Record details of calls and service requests

Select appropriate services for Veterans

Use CRM application

Maintain privacy with patient records

• Accurately transcribe and edit documents, meeting tight deadlines.
• Confidentiality maintenance, Adhering to privacy policies when handling sensitive information.
• Transcribed court proceedings from audio recordings for legal documentation.

• Consistently met or exceeded performance metrics and targets.
• Cross-sold products by identifying customer needs during interactions.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Updated databases with new and modified customer data.
• Managed high volume of inbound customer calls with professionalism.

• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Conducted interviews with applicants, explaining benefits process and which programs were available.
• Maintained accurate records of applicant interactions.
• Stayed current on policy changes affecting clients to include being placed on COVID team, which involved extensive training.

• Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
• Provided excellent customer service to the public.
• Assisted in scheduling hearings, trials, and other court events such as Naturalization Ceremonies for new
• Prepared and maintained court documents, records, and dockets.