Summary
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Julie Wierschem

Julie Wierschem

West Jordan,UT

Summary

Orderly and committed Customer Service Advocate offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Work History

Customer Service Advocate

Turbo Tax Intuit
09.2025 - Current
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Build long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

Legal Transcriptionist (remote)

Independant Contractor
Salt Lake City, UT
05.2010 - Current
  • Accurately transcribe and edit documents, meeting tight deadlines.
  • Confidentiality maintenance, Adhering to privacy policies when handling sensitive information.
  • Transcribed court proceedings from audio recordings for legal documentation.

Customer Service Representative Remote

Veteran's Administration/VEOCC
Salt Lake City, UT
09.2024 - 03.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Sought ways to improve processes and services provided.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Customer Care Representative (remote)

Farmers Insurance Group
Salt Lake City, UT
01.2022 - 09.2023
  • Consistently met or exceeded performance metrics and targets.
  • Cross-sold products by identifying customer needs during interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Managed high volume of inbound customer calls with professionalism.

Unemployment Claims Specialist (remote)

Utah Workforce Services
Salt Lake City, UT
11.2020 - 10.2021
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Maintained accurate records of applicant interactions.
  • Stayed current on policy changes affecting clients to include being placed on COVID team, which involved extensive training.

Deputy Clerk/Naturalization Director (hybrid)

Federal Government
Salt Lake City, UT
11.2008 - 05.2019
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Provided excellent customer service to the public.
  • Assisted in scheduling hearings, trials, and other court events such as Naturalization Ceremonies for new
  • Prepared and maintained court documents, records, and dockets.

Education

Associate of Science - Business Administration

Boise State University
Boise, ID

Skills

  • Property adjusting
  • Policy investigations
  • Claims Processing
  • Time management abilities
  • Problem-Solving
  • Interpersonal Communication
  • Attention to Detail
  • Professional Demeanor

Accomplishments

  • 2 awards from Federal Court for outstanding service at 5 & 10 year milestones
  • Awards from Farmers Insurance for outstanding customer service to agents and customers.

Timeline

Customer Service Advocate

Turbo Tax Intuit
09.2025 - Current

Customer Service Representative Remote

Veteran's Administration/VEOCC
09.2024 - 03.2025

Customer Care Representative (remote)

Farmers Insurance Group
01.2022 - 09.2023

Unemployment Claims Specialist (remote)

Utah Workforce Services
11.2020 - 10.2021

Legal Transcriptionist (remote)

Independant Contractor
05.2010 - Current

Deputy Clerk/Naturalization Director (hybrid)

Federal Government
11.2008 - 05.2019

Associate of Science - Business Administration

Boise State University

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Julie Wierschem