Julie Wilbanks
Hernando,MS
Summary
Results-driven Sales Administrative Assistant with exceptional planning, problem-solving, and communication skills. Proven track record of supporting high-performance sales teams in identifying customer needs and delivering effective solutions. Highly skilled in documenting sales activities and providing excellent customer service. Committed to ensuring every customer has a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Diabetes Care Specialist
Adapt Healthcare
Southaven, MS
05.2021 - 02.2023
- Assess patient health status and develop personalized care plans.
- Administer medication, insulin, and other prescribed treatment regimens.
- Provide nutritional advice and promote healthy lifestyle choices.
- Educate patients and their families about diabetes self-management strategies.
- Monitor patient health and adjust care plans as necessary.
- Coordinate with healthcare professionals to manage patient care.
- Stay updated on the latest research and advancements in diabetes care.
- Ensure patient confidentiality and maintain patient records.
- Provide product solutions to people living with diabetes.
- Products available include insulin infusion pumps, blood glucose meters, and the associated pump and testing supplies.
- Works directly with patients, physicians, manufacturer reps, and insurance companies in facilitating insulin supplies to patients.
Inside Digital Sales Agent
Momentum Group
Irvine , CA
03.2012 - 10.2020
- Familiar with the Outside Sales Core Competencies.
- Facilitated sales process through add-on selling, informational gathering, probing, offering reselects, and building client relationships.
- Answer incoming calls and complete outbound calls in a timely manner.
- Process verbal and written product orders by typing information into the order processing system.
- Monitor reports, providing information to customers, maintaining customer accounts, responding to customer voicemails and emails, providing feedback to the Outside Sales department, and information sharing capability within CRM database.
- Interacted with Credit, Purchasing, Design, Warehouse, and IT departments regularly.
- Continually updated skills and understanding of products, technology, and systems to ensure optimal customer support.
- Supported outside sales team by fulfilling their specialized requests.
- Assist customers with problems that arise.
- Observe and obey all company safety procedures and practices.
- Proficient in interpreting CAD drawings and specifications
- Assist designers and artists to produce digital images for large displays.
- Translate product positioning, existing research, and offline/online marketing strategies into effective designs.
- Proficient in using Adobe Creative Suite products, particularly Photoshop.
Contract Sales Specialist
Seabrook Wallcoverings Inc.
Memphis , TN
02.2000 - 03.2012
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Customer Service Manager
Sam's Club
Memphis, TX
03.1997 - 02.2000
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Education
Associate of Arts - Marketing Management
Northwest Mississippi Community College
Senatobia, MS4 2019
Skills
- Inside and outside sales
- Digital media sales
- Sales and profits maximization
- Revenue and sales projections
- Sales follow-up
- Marketing and sales expertise
- Agent coordination
- Sales reporting
- Commercial sales experience
- Sales strategy expertise
- Sales support
- Superb sales abilities
- Digital tools
- Digital design master
- Digital print design knowledge
- Sales operations
- Marketing and sales experience
- Telephone sales
- Sales planning
- Digital graphics
- Sales abilities
- Digital Archiving
- Digital support
- Digital systems familiarity
- Digital photo processing
Timeline
Diabetes Care Specialist
Adapt Healthcare
05.2021 - 02.2023
Inside Digital Sales Agent
Momentum Group
03.2012 - 10.2020
Contract Sales Specialist
Seabrook Wallcoverings Inc.
02.2000 - 03.2012
Customer Service Manager
Sam's Club
03.1997 - 02.2000
Associate of Arts - Marketing Management
Northwest Mississippi Community College
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