Julie Williamson
West Grove,PA
Summary
High performing Director with over 20 years of experience in hospitality and restaurant leadership. Leading 10 locations across four states to financial success, through increasing year-over-year sales, mastering cost containment, achieving high guest satisfaction, and creating a culture where managers and crew thrive. Focus on operations oversight and strategic planning to exceed KPI goals. Expertise in identifying talent and developing leaders, analyzing operational data to optimize profitability, and enhancing culture. Ready to enhance organizational performance through innovative solutions, development, and leadership
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
Red Lobster
Pennsylvania, Delaware, New Jersey, Maryland
08.2002 - Current
- Developed and implemented training programs to cultivate, and coach General Managers, Restaurant Mangers, and high potential leaders to achieve success and advancement
- Led cross-functional market to operate at an optimal level in executing strategic initiatives, resulting in increased profits through increased same-restaurant-sales and guest count growth
- Lead teams to achieve strong guest satisfaction ratings
- Analyzed operational data to identify trends and inform decision-making for resource allocation.
- Streamlined operational processes to enhance efficiency and reduce costs across multiple locations
- Ensure 100% compliance to company standard in HR, finance, health and safety standard, and all processes
Education
Bachelor of Science - Business Management
York College of Pennsylvania
York, PASkills
- Strategic Leadership
- Financial Acumen; P&L Expertise
- Operational Efficiency
- Strategic Planning and Execution
- Team Building
- Process Optimization
- Performance Management
- Hiring, Training, and Development
- Leadership and Mentoring
- Versatile and Proactive
- Strong Interpersonal Skills
- Highly Adaptable
Certification
ServSafe Manager Certification
ServSafe Allergen Certification
Multi-year Lighthouse Award Winner
Captains Award for Mentorship
Timeline
Director of Operations
Red Lobster
08.2002 - Current
Bachelor of Science - Business Management
York College of Pennsylvania