Julie Willis
Allentown,PA
Summary
Friendly and reliable customer service agent offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
36
36
years of professional experience
Work History
Electric Direct Sales
NRG
06.2024 - 07.2024
Cashier
Giant Food Stores
12.2023 - 06.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier, Customer service agent
Rite Aid Pharmacy
11.2018 - 12.2023
- Pleasantly accommodating customers, especially seniors, in a very patient manner.
Server
Perkins Restaurant
03.2015 - 11.2018
- Welcomed multiple guests daily with a smile, serving their wishes.
Home Healthcare
06.2012 - 03.2015
- Took care of my aging grandmother at home.
Restaurant and Bar Manager
Gracie’s Restaurant
07.2007 - 05.2012
- Managed 20 employees, focusing on customer service and food and wine knowledge.
Restaurant, Bar and Room Service Supervisor
Caesars Tahoe
12.1995 - 05.2007
- Working in multiple food and beverage outlets in a casino, focusing of exceptional customer service.
Server, Front Desk, Housekeeping Supervisor
Caesars Pocono Resorts
05.1988 - 01.1995
- Learning the basics of customer service and hospitality
Education
Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Cash Drawer Management
- Verbal and Written Communication
- Product and Service Sales
- Cash Management
- Sales Expertise
- Guest Inquiries
- Product Knowledge
- Coaching and Mentoring
Goals
To exceed in a job in customer service. I have been a customer service advocate throughout my years of retail and food and beverage. I have copious experience of understanding people and their needs, in various positions. I am very patient, and listen to customers’ needs.
Timeline
Electric Direct Sales
NRG
06.2024 - 07.2024
Cashier
Giant Food Stores
12.2023 - 06.2024
Cashier, Customer service agent
Rite Aid Pharmacy
11.2018 - 12.2023
Server
Perkins Restaurant
03.2015 - 11.2018
Home Healthcare
06.2012 - 03.2015
Restaurant and Bar Manager
Gracie’s Restaurant
07.2007 - 05.2012
Restaurant, Bar and Room Service Supervisor
Caesars Tahoe
12.1995 - 05.2007
Server, Front Desk, Housekeeping Supervisor
Caesars Pocono Resorts
05.1988 - 01.1995
Management
East Stroudsburg University of Pennsylvania