Julie Zorn
Watertown
Summary
Detail-oriented professional with extensive experience in EDI coordination and customer support. Known for effective communication and business relationship development, contributing to streamlined processes and improved data accuracy across trading partners.
Overview
14
14
years of professional experience
Work History
EDI/Coordinator/Customer Service Representative
Techniplas US LLC
Nashotah, WI
09.2011 - Current
- Coordinated EDI transactions between trading partners, ensuring data accuracy and compliance with industry standards.
- Managed system integrations, streamlining electronic data interchange processes to enhance operational efficiency.
- Developed and maintained EDI documentation, providing clear guidelines for internal and external stakeholders.
- Led training sessions for staff on EDI procedures, enhancing team proficiency and reducing processing errors.
- Analyzed EDI performance metrics, identifying areas for improvement and implementing corrective actions promptly.
- Collaborated with IT teams to troubleshoot EDI issues, ensuring timely resolution of technical problems impacting operations.
- Enhanced vendor relationships through effective communication regarding EDI requirements and best practices.
- Spearheaded initiatives to upgrade EDI software systems, improving functionality and user experience across departments.
- Tracked files from origin to destination and troubleshot errors.
- Built and deepened positive and productive relationships with business partners.
- Created and maintained EDI customer maps.
- Streamlined EDI processes by implementing effective communication strategies between internal and external teams.
- Managed relationships with key trading partners, fostering collaboration and open dialogue to address any concerns or issues that arose during ongoing operations.
- Transmitted records and files to customers efficiently to maintain operational timelines.
- Played a vital role in ensuring that company-wide integration projects met established timelines and milestones through efficient management of EDI-related tasks.
- Enhanced data accuracy for inbound and outbound transactions through rigorous validation checks and quality assurance measures.
Education
No Degree -
Cardinal Stritch College
Milwaukee WISkills
- Troubleshooting skills
- Customer support
- Network connectivity
- Business process analysis
- Shipping documentation
- Data validation
- Business relationship development
Timeline
EDI/Coordinator/Customer Service Representative
Techniplas US LLC
09.2011 - Current
No Degree -
Cardinal Stritch College