Hi, I’m
Jennifer White
Springville,AL
Summary
Experienced EDI Coordinator with detail-oriented, systematic and conscientious approach to facilitating smooth and error-free transmissions. Data-driven, resourceful and hardworking with knowledge and fortitude to tackle any challenge. Bringing 10 years of experience working with electronic data interfaces within supply chain management environments.
Overview
21
years of professional experience
Work History
McLeod SoftwareBirmingham, AL
EDI Coordinator
06.2013 - Current
Job overview
- Trained customers by phone, email or on-site on EDI Software
- Research and trouble shoot technical issues either by reviewing documentation, discussing with other staff or contacting 3rd party sources
- Work with customers to obtain specifications and requirements for modifications or product enhancements to be used by EDI Programmers
- Testing EDI transactions with trading partners – 204/990/997/214/210
- Set up EDI file transfer communications for EDI customers; VAN, FTP and SFTP direct connect as necessary.
- Ensured seamless data exchange through diligent maintenance of all required cross-referencing tables and mapping specifications.
- Coordinated successful migration projects from legacy systems to modernized platforms without compromising data integrity or operational continuity.
- Trained customer service personnel in strategies for supporting electronic data interchange activities.
- Identified issues, analyzed information and provided solutions to problems.
- Managed relationships with key trading partners, fostering collaboration and open dialogue to address any concerns or issues that arose during ongoing operations.
- Trained new team members on the nuances of EDI coordination, empowering them with the tools needed to excel in their roles.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
EBSCO Industries, International Subscription Agency
Assistant Supervisor - Electronic Journal Information Research
03.2003 - 06.2013
Job overview
- Supervised team as primary customer service contact for >125 large publishers
- Reviewed information received by publishers and EBSCO offices and updated database to ensure accurate customer billing and invoicing
- Identified and assisted with customer issues regarding database changes and made corrections in a timely manner
- Interacted with fellow assistant supervisors and team members to complete projects on time and within budget.
Education
University of MontevalloMontevallo, AL
Bachelor’s Degree in Business Management from Business Management
12.2002
Jefferson State Community College
Associates Degree in Horticulture
05.1999
University Overview
Honors: Dean’s List, Member of Phi Theta Kappa Honor Society
Skills
- EDI Standards Knowledge
- Data Validation
- EDI Transactions Monitoring
- Attention to Detail
- System Testing
- Troubleshooting skills
- EDI Training
- Problem-Solving
- Self-Directed
- Remote Office Availability
Timeline
EDI Coordinator
McLeod Software
06.2013 - Current
Assistant Supervisor - Electronic Journal Information Research
EBSCO Industries, International Subscription Agency
03.2003 - 06.2013
University of Montevallo
Bachelor’s Degree in Business Management from Business Management
Jefferson State Community College
Associates Degree in Horticulture