Julieann Kapellusch
Orange Park,FL
Summary
Driven by a strong work ethic and critical thinking skills, I enhanced quality management systems at Bio Genetics Laboratory, leading to significant operational excellence. Expert in strategic planning and customer satisfaction, I've consistently improved processes and outcomes, leveraging technical knowledge and organizational skills for impactful results.
Overview
5
5
years of professional experience
Work History
Quality Assurance Coordinator
Bio Genetics Laboratory
02.2023 - 08.2024
- Facilitated open communication channels between departments for sharing best practices related to quality assurance methodologies, driving organizational success as a whole.
- Enhanced overall efficiency of the quality assurance process by streamlining workflows and documentation.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
Event Manager
Off the Wall
07.2020 - 02.2023
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
Call Center Associate
Jacksonville Oral Surgery
04.2019 - 07.2020
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL05.2019
Skills
- Strategic Planning
- Quality Management Systems
- Technical knowledge
- Operational Excellence
- Critical Thinking Skills
- Customer Service
- Customer Satisfaction
- Problem-Solving
- Strong Work Ethic
- Organizational Skills
- Self Motivation
Timeline
Quality Assurance Coordinator
Bio Genetics Laboratory
02.2023 - 08.2024
Event Manager
Off the Wall
07.2020 - 02.2023
Call Center Associate
Jacksonville Oral Surgery
04.2019 - 07.2020
High School Diploma -
Hollywood Hills High School
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