Matthew Mason
11204 S. Organ Pipe Lane Yuma,AZ
Summary
Quality Assurance Coordinator with 7+ years of experience in helping customers while communicating and navigating multiple computer programs to assist the customer. Adept in quickly resolving the customers issues and coming to a conclusion that satisfies the customer. Comfortable dealing with technology and communicating in a modern setting. Hard working and accepts constructive criticism to better myself for the company and customers.
Overview
7
7
years of professional experience
Work History
Quality Assurance Coordinator
Enterprise Mobility
11.2021 - Current
- Learned and worked on Ford FNOL calls and provided guidance to customers.
- Worked on and excelled at various projects, such as LDR processing, Loyalty audits and Adaptiveequipment requests.
- Created new processes and spreadsheets to improve workflow and increase productivity.
Multi-Channel Coordinator
Enterprise Holdings Inc.
11.2019 - 11.2021
Achievements
- Consistently exceeding in Contact Quality and other metrics.
- Taught various employees how to use each different system and to make them more efficient.
- Communicated effectively in a team environment to improve overall customer service.
Customer Service Representative
Enterprise Holdings Inc.
11.2017 - 11.2019
Achievements
- Achieved top 25% in the department multiple times in my first year.
- Applied constructive feedback to reach department goals and better myself as an employee.
- Consistently worked to improve metrics and assist team members with improving themselves.
Education
Studied Computer Information Systems
Arizona Western College, Yuma, AZ
Skills
- Strategic Planning
- Proficient in Excel/Office 365
- Decision Making
- Problem-solving skills
- Time Management
- Adaptable
- Customer Service Skills
- Communication Skills
Timeline
Quality Assurance Coordinator
Enterprise Mobility
11.2021 - Current
Multi-Channel Coordinator
Enterprise Holdings Inc.
11.2019 - 11.2021
Customer Service Representative
Enterprise Holdings Inc.
11.2017 - 11.2019
Studied Computer Information Systems
Arizona Western College, Yuma, AZ
Similar Profiles
Stephen IradukundaStephen Iradukunda
Manager at ENTERPRISE MOBILITYManager at ENTERPRISE MOBILITY
Jackson HollingsworthJackson Hollingsworth
Management Trainee Internship at Enterprise MobilityManagement Trainee Internship at Enterprise Mobility
JADEN HEINTSCHELJADEN HEINTSCHEL
Management Trainee at Enterprise MobilityManagement Trainee at Enterprise Mobility