Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Hi, I’m
Julie Ann Renken
Monticello ,Florida
Summary
Overview
24
years of professional experience
1
Certificate
Work History
Treasure Coast Hospice
Professional Relations Representative
02.2023 - Current
Job overview
- Managed two major hospitals in St. Lucie County
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Improved customer satisfaction by promptly responding to inquiries and resolving concerns in professional manner.
- Provided ongoing support for current partners, ensuring continued satisfaction and fostering long-term loyalty.
- Streamlined processes for partner onboarding, reducing implementation timeframes while maintaining high-quality service standards.
- Educated potential partners on regulatory requirements, enabling them to make informed decisions about collaboration opportunities.
- Influenced decision-making processes by presenting compelling evidence-based research surrounding product benefits.
- Maintained thorough knowledge of industry trends, regulatory changes, and competitor strategies, leveraging insights to inform business decisions.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Assisted in developing comprehensive training programs tailored specifically for new team members joining Professional Relations department.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Facilitate and attend Veteran Pinning's, assist with building Veteran's Walls, and facilitate monthly coffee with veteran events.
- Collaborate with clinical team to arrange milestone birthdays, anniversaries, and wedding events.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Established strong professional relationships by consistently communicating with healthcare providers and addressing their needs.
Options Home Health Care
Senior Account Manager
05.2017 - 02.2023
Job overview
- Evaluate continually company's various marketing strategies and advise management of effective strategies and any necessary changes.
- Sell and present specialty programs to physicians, case management, and medical staff.
- Meet and exceed goals annually (over 400 referrals annually/and manage sales team).
- Boosted client satisfaction by effectively managing and
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Led team of account managers to exceed sales targets consistently.
- Enhanced communication between departments for more effective problem-solving and collaboration.
Comprehensive Home Care
Regional Sales Director
02.2014 - 05.2017
Job overview
- Demonstrate proper people skills through diversity training.
- Responsible for reviewing monthly and annual sales budgets.
- Create and review team sales goals.
- Responsible for reviewing monthly and annual sales budgets.
- Build and maintain solid relationships with over 70 physicians within territory while managing sales team.
- Review medical records to ensure patients meet Medicare guidelines.
- Achieve and exceed quarterly goals (over 300 referrals annually)
- Increased territory sales over 100% in patient referrals
- Demonstrate proper people skills through on-the-job diversity training.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Developed and executed sales plans for consistent growth in revenue and profitability.
- Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Community Home Health Services
Account Executive
11.1999 - 02.2014
Job overview
- Travel St. Lucie and Martin County area(s) and responsible for sales opportunities in 7 major medical facilities.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Solicited new business through cold calling on hospitals, skilled nursing facilities, and physician offices.
- Build and maintain solid relationships with over 70 physicians, hospitals, skilled nursing facilities, and Assisted Living facilities.
- Capture business from competing home health agencies.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Review medical records to ensure patients meet Medicare admission criteria.
- Achieve and exceed quarterly goals (over 400 patient referrals annually)
- Per diam LPN visits.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Delivered informative presentations to potential clients, showcasing value of products or services offered.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
Education
Santa Fe State CollegeGainesville, FL
Practical Nursing Program
06.1990
University Overview
Skills
- Sales expertise
- Account growth
- Partnership Development
- Effective communication
- Goal setting
- Order Management
- Goals and performance
- Customer Relations
- Excellent negotiation skills
- Operations
- Schedule Management
Certification
- IV certified
- Certified in Cardio Pulmonary Resuscitation
- Current FloridA LPN License
- Nursing refresher course November, 2022
Timeline
Professional Relations Representative
Treasure Coast Hospice
02.2023 - Current
Senior Account Manager
Options Home Health Care
05.2017 - 02.2023
Regional Sales Director
Comprehensive Home Care
02.2014 - 05.2017
Account Executive
Community Home Health Services
11.1999 - 02.2014
Santa Fe State College
Practical Nursing Program
- IV certified
- Certified in Cardio Pulmonary Resuscitation
- Current FloridA LPN License
- Nursing refresher course November, 2022
Leadership Experience
Leadership Experience
- Received Academic Nursing Scholarship
- Voted Nurse of the year 2003 in Gainesville, FL (1995)
- Walk to End Alzheimer's executive committee member (2006-present)
- Alzheimer's Support Group facilitator (2011-present)
- Treasure Coast Advocates for Seniors Membership Chair (210-2012)
- Treasure Coast Advocates for Seniors board director (2012-2013)
- Co -Founder Treasure Coast Coalition on Aging 501c3, Vice President (2022-2024)
Leadership Experience
Leadership Experience
- Received Academic Nursing Scholarship
- Voted Nurse of the year 2003 in Gainesville, FL (1995)
- Walk to End Alzheimer's executive committee member (2006-present)
- Alzheimer's Support Group facilitator (2011-present)
- Treasure Coast Advocates for Seniors Membership Chair (210-2012)
- Treasure Coast Advocates for Seniors board director (2012-2013)
- Co -Founder Treasure Coast Coalition on Aging 501c3, Vice President (2022-2024)
Leadership Experience
Leadership Experience
- Received Academic Nursing Scholarship
- Voted Nurse of the year 2003 in Gainesville, FL (1995)
- Walk to End Alzheimer's executive committee member (2006-present)
- Alzheimer's Support Group facilitator (2011-present)
- Treasure Coast Advocates for Seniors Membership Chair (210-2012)
- Treasure Coast Advocates for Seniors board director (2012-2013)
- Co -Founder Treasure Coast Coalition on Aging 501c3, Vice President (2022-2024)
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