Julie J. Occhino
Client Operations Specialist
Encinitas,CA
Summary
Operations Specialist with experience developing realistic solutions to assure satisfactory provider and client experiences. Committed to resolving problems and maintaining accurate metrics and reports.
Overview
28
28
years of professional experience
Work History
Client Operations Specialist
Tivity Health Inc.
Remote, CA
11.2021 - Current
- Supports the overall business relationships with multiple clients of Tivity product lines, which includes SilverSneakers®, Prime®Fitness, and WholeHealth Living®.
- Focused on enhancing relationships and building client loyalty, both internally and externally, by managing operational needs, contractual obligations, researching and resolving client inquiries and responding appropriately to client requests.
- Responsibilities include annual client implementations and expansions, resolving member escalations and grievances, project management and support, VC claims benefit builds, client report delivery, regular maintenance of certain internal data base systems.
- Integrates advances in technology and organization structure into the service operations model to drive efficiency and quality, ensuring client satisfaction.
- Research of best practices and/or market trends to identify and address gaps associated with on-going responsibilities.
Provider Relations Coordinator
Tivity Health Inc.
Chandler, AZ
02.2021 - 11.2021
- Managed provider relations requests for WholeHealth Living®, over 12,000 providers, by triaging inquiries, facilitating resolution of incoming requests and contacts providers with results and heath plan education.
- Responsible for 28 states (east coast territory), 16 health plans, for complementary and alternative medicine (CAM).
- Specialties include: chiropractic, acupuncture, massage therapy, and naturopathic medicine.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading educational meetings for new health plans and/or new plan requirements, such as, addition of utilization management.
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain provider retention.
Event Planner
Self Employed
Syracuse, NY
09.2018 - 12.2020
- Establishes working relationships with clients by organizing various events nationwide.
- Conferences ranging from 250 – 1,000 attendees.
- Increased retreat participants by more than 50%.
- Performed administrative logistics of events planning, including contract signing, event booking and event promotions.
- Uses Cvent, Eventbrite, Facebook, Instagram, Zoom, and Google docs for administration and tools.
Buyer
Davis-Standard LLC
Fulton, NY
03.2012 - 06.2019
- Met with vendors to assess changes and determine proper courses of action.
- Responsible for over 20 vendors for procurement of parts and three vendor managed materials programs.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite orders.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Successfully lead and managed 5 or more jobs (outsourced builds) per year.
- Coordinated all jobs with management, engineering, production, assembly floor, and shipping/receiving to meet completion deadlines ranging from 6- 12 weeks.
Change Order Specialist
Lurgi Inc.
Fulton, NY
04.2007 - 03.2009
- Provided office support to management and staff during all phases of $160 million dollar construction project in Fulton, NY, over 25 superintendents and engineers at times and more than 10 sub-contractors.
- Organized project documentation and created tracking system for $80 million dollars in change orders.
- Coordinated process of invoice submittal, approval, and verification of all work completed.
Web Technology Analyst
Resource Associates
Las Vegas, NV
12.2000 - 07.2005
- Managed IT projects for Web Technologies team.
- Administered KDB and website updates through company collaboration tool.
- Met with company departments to coordinate implementation of web applications and end user training.
- Collaborated closely with Public Relations department to maintain public web page content and internet standards.
IT Analyst II/ HRIS Analyst
Nevada Power Company
Las Vegas, NV
04.1996 - 11.2000
- Project management and implementation of new processes and applications for multiple departments.
- Implemented ERP enhancements for staff and management reporting.
- Facilitated system orientation training and new application end user training.
Education
BS - Business Administration, MIS
05.1995
AA - Liberal Arts
05.1990
Skills
- Provider Relations
- Strategic Business Relationships
- Service Optimization
- Data analysis/Implementation
- Workflow Analysis
Timeline
Client Operations Specialist - Tivity Health Inc.
11.2021 - Current
Provider Relations Coordinator - Tivity Health Inc.
02.2021 - 11.2021
Event Planner - Self Employed
09.2018 - 12.2020
Buyer - Davis-Standard LLC
03.2012 - 06.2019
Change Order Specialist - Lurgi Inc.
04.2007 - 03.2009
Web Technology Analyst - Resource Associates
12.2000 - 07.2005
IT Analyst II/ HRIS Analyst - Nevada Power Company
04.1996 - 11.2000
University of Nevada - BS, Business Administration, MIS
Alfred State College - AA, Liberal Arts
Similar Profiles
Theresa LusaniaTheresa Lusania
Client Operations Specialist at Tivity Health Inc.Client Operations Specialist at Tivity Health Inc.
ROSHAWN LEMKAUROSHAWN LEMKAU
Software Development Engineer in Test at Tivity Health Inc.Software Development Engineer in Test at Tivity Health Inc.
VICTORIA D. GONZALEZVICTORIA D. GONZALEZ
Territory Engagement Manager at Tivity Health Inc.Territory Engagement Manager at Tivity Health Inc.
Cheryl ZenimuraCheryl Zenimura
Certificated Teacher at Fresno Unified School DistrictCertificated Teacher at Fresno Unified School District
Brooke BellBrooke Bell
Educational Psychologist at Huddle UpEducational Psychologist at Huddle Up