Julien Thomas
Ocoee
Summary
Enthusiastic account management expert with strong presentation and interpersonal skills. Known for resolving conflicts and building relationships, ready to leverage a comprehensive background in marketing analysis, community engagement and education to achieve organizational goals.
Overview
33
33
years of professional experience
Work History
Account Executive
Home Physician's Group
Orlando
09.2023 - Current
- Managed client accounts to ensure satisfaction and retention.
- Collaborated with healthcare providers to coordinate patient services.
- Conducted regular follow-ups with clients to address concerns.
- Attended networking events to build relationships with potential customers.
- Maintained up-to-date knowledge of industry trends and developments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Director of Marketing
Guardian Care Nursing Home
Orlando
04.2010 - 09.2023
- Developed marketing strategies to enhance brand visibility in healthcare community.
- Coordinated promotional campaigns to attract new residents and increase referrals.
- Managed social media accounts, engaging with audience and promoting services.
- Oversaw the creation of marketing materials, ensuring compliance with regulations.
- Developed and implemented a comprehensive marketing strategy to increase brand awareness.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Admission's Director
Guardian Care Nursing Home
Orlando
07.2008 - 04.2010
- Collaborated with healthcare staff to streamline intake processes.
- Coordinated admissions events to engage prospective residents and families.
- Analyzed admission data to identify trends and improve strategies.
- Spearheaded new and proven recruitment practices using array of digital media, web pages and social media to reach and admit potential patients.
- Conducted outreach activities in local communities to increase awareness of healthcare services.
Assistant Dean of Students
Orange County Public School District
Orlando
08.2004 - 05.2008
- Coordinated student services and resources for diverse student needs.
- Oversaw student conduct processes and conflict resolution initiatives.
- Facilitated workshops on academic success and personal development topics.
- Led training sessions for staff on student advocacy and support strategies.
- Oversaw budget planning for programming initiatives in collaboration with the Dean's office.
Intensive Reading Teacher
Orange County Public School District
Orlando
01.2002 - 05.2004
- Developed individualized reading plans for students with diverse learning needs.
- Collaborated with parents and guardians to support student reading progress.
- Implemented evidence-based strategies to enhance literacy skills in struggling readers.
- Conducted assessments to identify reading levels and track student growth.
- Participated in professional development to stay current on literacy education trends.
Chemical Operations Specialist
US Army
Fort Stewart
12.1992 - 09.2001
- Operated chemical processes ensuring compliance with safety regulations and protocols.
- Monitored equipment performance to identify and resolve operational issues promptly.
- Collaborated with team members to streamline workflows and improve efficiency.
- Conducted routine inspections of chemical storage areas for safety and organization.
- Assisted in training new personnel on operational guidelines and safety practices.
- Documented process changes and maintenance activities in compliance records accurately.
- Maintained maintenance schedules and completed timely repairs.
Education
Master of Arts - Social Work
University of Central Florida
Orlando, FL12-2012
Bachelor of Arts - Education - History
University of Central Florida
Orlando, FL12-2008
Associate of Science - Education
Valencia College
Orlando, FL05-2004
Skills
- Marketing analysis
- Sales forecasting
- Customer relationship management
- Networking skills
- Conflict resolution
- Analytical thinking
- Customer service
- Interpersonal skills
- Written and verbal communication
- Strong presentation skills
- Customer relations
- Data analysis
Accomplishments
Mentor of the Year 2007 (Soldiers to Scholars)
Timeline
Account Executive
Home Physician's Group
09.2023 - Current
Director of Marketing
Guardian Care Nursing Home
04.2010 - 09.2023
Admission's Director
Guardian Care Nursing Home
07.2008 - 04.2010
Assistant Dean of Students
Orange County Public School District
08.2004 - 05.2008
Intensive Reading Teacher
Orange County Public School District
01.2002 - 05.2004
Chemical Operations Specialist
US Army
12.1992 - 09.2001
Master of Arts - Social Work
University of Central Florida
Bachelor of Arts - Education - History
University of Central Florida
Associate of Science - Education
Valencia College