Juliet Agbakwuru
Houston
Summary
Salesforce Administrator with a wealth of experience in Marketing Management and Salesforce administration. Skilled in customizing, user experience management, process automation, and data management. Specialties: Salesforce Administrator | Platform App builder | Marketing | Business Administration
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
256 Digital Solutions
03.2023 - Current
- This role calls for a deep technical understanding of the Salesforce platform related to user Profile management, List Views, Data Import and Export, Data Validation, Proces Automation and Reports and Dashboards.
Salesforce Administrator, The Mentoring Club (Volunteer)
The Mentoring Club
09.2022 - Current
- Configured Profiles and Administrative permissions to grant/deny users access to platform features
- Manage and maintain donor, member, and event related records within Salesforce Database including record creation, updating, and deleting
- Designed and deployed Custom tabs, validation rules, and AutoResponse Rules for automating business logic
- Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards
- Create, update, import, and export Salesforce reports
- Maintain and update existing Salesforce objects to support business processes
- Manage donor and member communications, including sending emails and creating letters.
Salesforce Administrator, Freelance
Freelance
01.2021 - Current
- Developed custom reports and dashboards for management
- Created an automated email system to stay in touch with clients
- Configured the user interface to align with client specifications
- Handled Salesforce customization requests to achieve business needs
- Advise on Salesforce.com solutions, including solutions within the Salesforce AppExchange
- Set up new Salesforce Org, implement Data Loader to import data from existing spreadsheet.
Administrative Manager, Northern Spark Refinery (Pty) Ltd
Northern Spark Refinery (Pty) Ltd
01.2017 - 03.2022
- Managed the CRM database and report generation
- Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions
- Receive and screen a high volume of internal and external communications including emails
- Process and file Invoices, prepare monthly Income Payment Schedule
- Compile financial reports: Transactional, Tax reports and Regulator reports
- Collaborate with my team to ensure all reports and invoices are compliant
- Manage daily activities of office as well as company-wide projects and activities
- Supported Administrative Officer and Executives with operational tasks, general accounting, and preparation of presentation materials
- Spotted discrepancies by reviewing accounts, raised concerns and recommended action to be taken
- Ensure financial goals of the company are being met.
Administrative Assistant, Aman Gold Trading
Aman Gold Trading
10.2010 - 11.2013
- Composed, prepared, edited, and distributed correspondence and other department documents
- Maintain office supply stock levels by ordering new stock
- Manage daily office activities as well as company-wide projects and activities
- Offer customers support, reliable information, guidance, and friendly service
- Executed record filing system to improve document organization and management
- Conducted basic bookkeeping tasks and escalated issues to management
- Effectively managed my time to achieve company deadlines
- Communicated with clients and scheduled face-to-face meetings for executives.
Education
Digital Marketing -
University of Cape Town
01.2017
B.com Marketing Management -
University of South Africa
01.2016
Diploma in Business Administration and Management -
Federal Polytechnic Oko
01.2002
Skills
- Reports & Dashboards
- Migration with Data loader
- Attention to detail / Accuracy
- Teamwork
- Process Automation
- Process improvement
- Time Management
- Html, Css
Certification
- Certified Salesforce Platform App Builder, 2022
- Certified Salesforce Administrator, 2021
- Salesforce Ranger with Five SuperBadges
Websites Social Links
https://www.linkedin.com/in/juliet-nkechi-agbakwuru, https://trailblazer.me/id/jagbakwuru
Timeline
Salesforce Administrator
256 Digital Solutions
03.2023 - Current
Salesforce Administrator, The Mentoring Club (Volunteer)
The Mentoring Club
09.2022 - Current
Salesforce Administrator, Freelance
Freelance
01.2021 - Current
Administrative Manager, Northern Spark Refinery (Pty) Ltd
Northern Spark Refinery (Pty) Ltd
01.2017 - 03.2022
Administrative Assistant, Aman Gold Trading
Aman Gold Trading
10.2010 - 11.2013
Digital Marketing -
University of Cape Town
B.com Marketing Management -
University of South Africa
Diploma in Business Administration and Management -
Federal Polytechnic Oko
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