Open To Work
Suchismita Sahu
King Of Prussia,PA
Summary
Salesforce Certified Administrator with 6+ years of IT experience and 4+ years of hands-on Salesforce CRM experties across Sales and Service Cloud. Strong in system administration, automation, security configuration, and data management, with a proven ability to optimize business processes through declarative tools. Experienced in Flows, profiles, permission sets, reports & dashboards, and user support in Agile environments. Adept at collaborating with business stakeholders and developers to deliver scalable, high-quality CRM solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Logic Square Pvt Limited
Pune, India
06.2018 - 10.2020
- Administered Salesforce Sales & Service Cloud supporting waste management operations for enterprise clients.
- Designed and deployed custom objects, validation rules, and page layouts, improving data accuracy and usability.
- Built Flows and approval processes to automate lead management, service requests, and customer communication.
- Configured profiles, permission sets, roles, and sharing rules to enforce secure, role-based access.
- Performed data migration and cleanup using Apex Data Loader and Import Wizard.
- Created management dashboards and reports to track operational KPIs.
- Partnered with developers for Apex-based enhancements and UI testing.
Salesforce Administrator
Tata Consultancy Services
Kolkata, India
12.2014 - 10.2016
- Maintained and enhanced Salesforce CRM for marketing and campaign management initiatives.
- Automated workflows and approvals, reducing manual effort and turnaround time.
- Delivered user training and ongoing support, improving Salesforce adoption.
- Developed and implemented standardized reports and dashboards for improved data visibility.
Mainframe Developer
Tata Consultancy Serices
Kolkata, India
02.2013 - 12.2014
- Developed and maintained COBOL programs for business applications.
- Analyze the system for the impact with clients. Writing LLD and HLD.
- Done the project in Agile Process.
- Create component design for impacted modules. Enhancement and development of the existing/new COBOL modules.
- Monitoring Tickets on severity basis and managing queues.
- Created unit test cases and implemented the test results.
- Providing support in System testing and user acceptance testing. Worked with short dead line. Monitoring and solving ticket in Service now. Support in project implementation.
- Performed debugging, troubleshooting, and system enhancements to improve efficiency.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
BJB Autonomus Collage
Bhubaneswar, India06-2012
Skills
- Salesforce Administration (Users, Profiles, Roles, Permission Sets)
- Automation: Flows, Process Builder, Approval Processes
- Security & Sharing Model
- Data Migration: Data Loader, Import Wizard
- Custom Objects, Fields, Validation Rules, Page Layouts
- Reports & Dashboards
- Sandbox & Change Sets
- Agile / Jira / ServiceNow
- Exposure: Apex, Visualforce
- UAT Coordination & User Training
Certification
- Salesforce Certified administrator
- Agile scrum Foundation Certificate, Simplilearn
- Business Analyst Basics (Simplilearn)
Languages
English
Full Professional
Hindi
Native or Bilingual
Oriya
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
HybridRemoteTimeline
Salesforce Administrator
Logic Square Pvt Limited
06.2018 - 10.2020
Salesforce Administrator
Tata Consultancy Services
12.2014 - 10.2016
Mainframe Developer
Tata Consultancy Serices
02.2013 - 12.2014
Bachelor of Science - Electrical, Electronics And Communications Engineering
BJB Autonomus Collage
Trailhead and Badges
Trailhead Badges (17): Process Automation, Apex Basics & Database, Lightning Experience Customization, Data Management, Reports & Dashboards, Security Specialist, CRM Basics