Ramya Yadavannavar

Salesforce Administrator

Large Insurance Corporation

05.2021 - Current

Responsible for managing and customizing users, profiles, roles, validation rules, permission sets, page layouts, record types, public groups, sharing rules, and custom objects.
Spearheaded the migration of CRM data to Salesforce, substantially improving data accuracy and operational efficiency by utilizing the Salesforce Data Loader and implementing validation rules.
Collaborated with cross-functional teams to define access requirements, developing and maintaining user roles, security settings, and profile configurations to ensure data security for over 5,000 users.
Seasoned in Apex programming, Aura/Lightning components, change set deployments, and environment refreshes.
Streamlined data entry processes for the sales team by creating mandatory fields and validation checks, reducing manual errors by 25% and improving user adoption.
Utilized Agile methodologies with two-week sprints, daily scrums, backlog grooming and sprint reviews, ensuring timely delivery of business-critical Salesforce enhancements and continuous stakeholder engagement.
Streamlined project tracking by integrating and migrating story data from Jira into Copado, enabling comprehensive user story component tracking within Salesforce.
Managed deployments using Copado by creating pipelines, resolving conflicts, and ensuring smooth migration of features across DEV, QA, UAT, and PROD environments with minimal deployment failures.
Worked on Git branch creation and code pushes, followed by team peer code reviews before merging to UAT sandbox, maintaining code quality, version control practices, and collaborative development standards.
Collaborated with integration partners such as Mulesoft, IICS, AWS Glue, Talend & AWS Lambda.
Built SOQL queries and batch Apex to process to process high-volume insurance data, optimizing performance while maintaining governor limits and supporting large-scale policy and quote processing operations.
Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
Configured and automated Email-to-case and Web-to-case functionalities with assignment rules and entitlement SLAs, to improve efficiency and ensure customer satisfaction.
Developed and maintained reports and dashboards to provide insights into sales performance.
Refresh and configuration of Sandboxes of different teams.
Administered Salesforce platform, including the implementation and ongoing management of OwnBackup for automated data and metadata backup and recovery, ensuring data integrity and business continuity.