Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Affiliations
Accomplishments
References
Timeline
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Juliet Gonzalez

Lolita,TX

Summary

Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average customer service skills in relationship management and customer complaint resolution

Overview

9
9
years of professional experience

Work History

Lab Technician

Eurofins
Cape Girardeau, MO
06.2022 - 11.2023
  • Recorded data from experiments into detailed lab reports for review by supervisors.
  • Collected specimens from patients for testing in the laboratory setting.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collected clinical and forensic data, contributing to high-quality knowledge database.
  • Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
  • Used time management and adaptability skills to prioritize and run multiple tests.
  • Interpreted experimental findings accurately in order to draw valid conclusions.
  • Examined experiment results to identify potential underlying causes for scientific findings.
  • Prepared lab for daily operations by stocking materials and equipment.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.

Cashier, Assembly Line/ Cook

Whataburger
Corpus Christi, TX
11.2016 - 10.2018
  • Maintained open communication with team members and stakeholders
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.

Cashier

McDonalds
10.2014 - 12.2015
  • I completed duties such as greeting customers, taking orders, collecting payments, recommending products, promoting special deals, matching cash with records, arranging food items on trays, adding napkins and condiments, and cleaning the premises during down time.

Education

Associate of Science - Business Administration and Management

Iowa Western Community College
Council Bluffs, IA
04.2021

High School Diploma -

Roy Miller High School
Corpus Christi, TX
05.2016

Skills

  • Laboratory Safety Procedures
  • Equipment Setup
  • Workflow Coordination
  • Team Collaboration
  • Quality Control
  • Specimen Collection
  • Laboratory Testing
  • Point of Sale Systems
  • MS Office Proficiency
  • Customer Service
  • Product Knowledge
  • Employee Management
  • Customer Complaint Resolution

Extracurricular Activities

Anthropology Club, Texas A&M University - Kingsville, 09/2018, 05/2019

Affiliations

  • Volunteer at Victoria, Texas Golden Crescent Food Bank - Organized food drives, managed inventory, and coordinated distribution.
  • Help bring awareness to social and economic issues by participating in organizations and events
  • volunteer work for Habitat for Humanity by building homes for underprivileged communities, assisted in construction, and organized fundraising events.
  • attended Leadership and inspirational/ motivational seminars to develop and understanding of leadership, communication, and personal growth.

Accomplishments

Organization/Role: Whataburger - Team Leader

  • Led a team of six Employees in delivering exceptional customer service, managing shifts, and ensuring operational efficiency.
  • Mentored and trained new team members in company protocols and customer engagement.

References

References available upon request.

Timeline

Lab Technician

Eurofins
06.2022 - 11.2023

Cashier, Assembly Line/ Cook

Whataburger
11.2016 - 10.2018

Cashier

McDonalds
10.2014 - 12.2015

Associate of Science - Business Administration and Management

Iowa Western Community College

High School Diploma -

Roy Miller High School

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Juliet Gonzalez