Juliet Melo
Peoria,AZ
Summary
Dedicated and personable Senior Patient Financial Representative Lead with a proven ability to enhance patient service and optimize workflows. Skilled in financial processing and employee training. Known for building positive relationships with patients and colleagues while maintaining accuracy, professionalism, and efficiency in a fast-paced environment.
Overview
1
1
Language
22
22
years of professional experience
Work History
Senior Patient Financial Representative Lead
Banner Health
Glendale, AZ
10.2025 - Current
- Manages team dynamics to enhance workflow and ensure high-quality patient service.
- Fosters team cohesion through daily operational support and staff guidance in a healthcare environment.
- Trains new employees and provides ongoing coaching on department procedures for competency improvement.
- Conducts weekly financial performance reviews, addressing discrepancies to meet departmental goals.
- Coordinates staffing to maintain adequate coverage across all shifts.
- Delegates assignments based on staff skills to maximize productivity.
- Participates in interviewing and onboarding prospective employees to strengthen team capabilities.
- Demonstrates strong organizational and problem-solving skills in multitasking and conflict resolution.
- Manages check-in and and check-out patient registration while accurately verifying and updating patient demographics.
Patient Financial Services Representative
Banner Health
Glendale, Arizona
08.2021 - 10.2025
- Confirmed patient eligibility prior to appointment scheduling to streamline the admission process.
- Facilitated insurance verification and addressed financial inquiries to enhance patient experience.
- Processed patient billing statements and payment plans efficiently.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Ensured accuracy of financial transaction records to support financial integrity.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Office Assistant
Maricopa County Department Of Public Health
Phoenix, Arizona
04.2004 - 05.2021
- Maintained accurate inventory of supplies to support operational efficiency.
- Cultivated relationships with vendors, insurance companies, and healthcare organizations to enhance collaboration and support services.
- Submitted maintenance requests for office equipment, minimizing disruptions to daily operations.
- Processed medical records requests, facilitating patient scheduling and expediting insurance authorizations.
- Created and maintained electronic and paper files for effective record keeping.
- Recorded daily client immunizations while updating demographic information.
Education
Some College (No Degree) - Business Administration
Maricopa Community Colleges, Glendale Community College
Glendale, AZ08-2026
Skills
- Revenue cycle management
- Insurance verification
- Patient eligibility verification
- Workflow optimization
- Team leadership
- Employee training
- Customer service
Languages
Spanish
Limited
Timeline
Senior Patient Financial Representative Lead
Banner Health
10.2025 - Current
Patient Financial Services Representative
Banner Health
08.2021 - 10.2025
Office Assistant
Maricopa County Department Of Public Health
04.2004 - 05.2021
Some College (No Degree) - Business Administration
Maricopa Community Colleges, Glendale Community College